Risk / Continuous Service Improvement Manager

  • SAIC, Inc
  • Washington, DC, USA
  • Jun 02, 2021

Job Description



  • Design and implement large-scale and long-term transformations by ensuring Information Technology Infrastructure Library (ITIL) standards and service management best practices such as: Incident Management, Service Operations, Business Relationship Management, Vendor Management, Service Level Management, Project Management, Change Management, Portfolio and Demand Management and Continuous Service Improvement
  • Assess, identify, and implement ITIL practices and process improvements
  • Mentor and coach on ITIL processes and best practices
  • Responsible for all process re-engineering documentation, including process studies, stakeholder and gap analyses, feasibility studies, process re-engineering
  • support for IT projects teams, and process improvement project planning and management.
  • Experience using government standard tools and methodologies (workflow diagrams, SharePoint, etc.)


  • Bachelors and six (6) years or more of related experience; Masters and four (4) years or more experience; PhD and 0 years related experience. Will consider an additional 4 years of experience in lieu of a degree. 
  • US Citizen with the ability to obtain a Secret Clearance. An Interim Secret Clearance will be required to start the position
  • Must currently hold (preferred) or be willing to obtain the ITIL V4 Expert Certification
  • High attention to detail and proven ability to manage multiple/competing priorities simultaneously
  • Excellent business judgement and a practical, common sense approach applied to the completion of tasks

Preferred Certifications:

  • PMP
  • DevSecOps Foundation
  • Certified Scrum Master (SCM)