Field Services Analyst

  • SAIC, Inc
  • Cannon AFB, NM, USA
  • Jun 04, 2021

Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career!  In this role you will:   • Respond to technical service hardware requests and break/fix incidents • Support Dell, HP and other notebook, desktops, and monitors • Resolve end user questions or problems in the areas of functionality and technical troubleshooting • Take responsibility for additional follow-up as required to ensure service is fully restored • Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements:   • AA Degree & one year of experience OR High school diploma and two years of experience • Active CompTIA Security+ CE certification required (or the ability to obtain within the first 90 days of employment) • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication • Familiarity with DoD Information Assurance (IA) requirements a plus • Moderate level familiarity of Android and iOS devices • Blackberry BES and MobileIron MDM experience a plus • Outstanding organizational skills • Understanding of desktop and notebook hardware • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease • Must have valid driver’s license and reliable vehicle with appropriate insurance • Must be available for after-hours on-call rotation   Physical Requirements:   • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs • Exposed to seasonal weather based on geographic region • Hold the arm and hand in one position or hold the hand steady while moving the arm. • See details of objects that are more than a few feet away. • See differences between colors, shades, and brightness. • Use one or two hands to grasp, move, or assemble objects. • Use muscles to lift, push, pull, or carry heavy objects. • Use stomach and lower back muscles to support the body for long periods without getting tired. • Bend, stretch, twist, or reach out. • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place. • Make fast, repeated movements of fingers, hands, and wrists. • The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.