Principal IT Security Administrator

  • SAIC, Inc
  • Augusta, GA, USA
  • Jun 05, 2021

Job Description


SAIC is hiring a Principal IT Security Administrator to support one of our contracts while working from home providing support to the division based out of Augusta, Georgia.

This job is 100% remote / work from home / virtual. 

Position Summary:

  • Provides Tier-2 technical support to end users on various technical issues and problems relating to endpoint security software and security features enabled within the Windows 10 operating system. 
  • Responsible for responding to, documenting, and resolving incident tickets in a timely manner according to SLAs.
  • Must have excellent problem solving skills enabling them to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the appropriate resolver.
  • This position supports deployment and system policy management of multiple security products from McAfee, Carbon Black, Microsoft, and others.


  • Analyze and respond to security events from security data sources
  • Interface with customers, service desk agents, and engineers in a polite, positive, and professional manner to resolve escalated technical issues
  • Promptly handle incoming support calls and respond in a timely manner within documented SLAs to support tickets
  • Document actions in tickets to effectively communicate information internally and to customers
  • Adhere to policies, procedures, and security practices
  • Resolve problems independently and follow documented escalation procedures
  • Monitor systems to detect incidents or unauthorized/malicious activity
  • Recommend improvements to procedures and guidelines related to support services
  • Maintain technical knowledge and stay current on work related emerging technologies and industry best practices
  • Identifying or investigating and escalating potential issues affecting IT security
  • Troubleshooting and resolving technical issues related to IT or cyber security infrastructure such as:  networks or Firewall or Virtual Private Network or Web proxies/gateways or Intrusion Detection & prevention systems or Host security systems


  • High School Diploma and 13+ years of experience; OR Associates and 11+ years of experience; OR Bachelors and 9+ years of experience; Masters and 7+ years of experience; PhD and 4+ years of experience

  • Minimum 3 years of SOC, InfoSec, or cybersecurity threat management related experience

  • Must be a US citizen

  • Top Secret clearance or higher is required

  • Valid CompTIA Security+ CE certification

  • Demonstrated familiarity with STIG requirements within DoD environment required

  • Experience performing vulnerability scans and providing remediation recommendations

  • Experience recommending and implementing technical change in IT organizations

  • Excellent verbal and written communication skills

  • Must be a team player

  • Self-motivated

  • Life-long learner who enjoys staying current on emerging technologies

  • Ability to analyze and solve problems independently

Target salary range: $100,001 - $125,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.