Technical Services Analyst

  • SAIC, Inc
  • San Diego, CA, USA
  • Jun 16, 2021

Job Description


SAIC is seeking a Mission Support Representative to support our Joint Range Extension (JRE) Program in San Diego, CA.

JRE Mission Support is the first tier of support for the JRE system.  They are responsible for interacting with customers, both over the phone and on site, in order to provide them with the expertise needed to successfully execute their mission.  In addition to providing first tier customer support, the JRE Mission Support team is also needed to travel to customer locations, both CONUS and OCONUS, for Information Assurance updates, teaching classes, installations, troubleshooting systems and more.

The JRE program has been supporting the war fighter for over 18 years.  Starting out as an Air Force program (JTEP), the JRE is now supporting all branches of the United States military.  In addition to sales throughout the US, the JRE has also spread into many NATO Coalition forces such as, Royal Australian Air Force, Canadian Air Force, Republic of Korea Air Force and more.

Additional duties:

  • 24/7 Mission Support and JTEP Technical Service Desk phone support
  • Return Merchandise Authority troubleshooting and resolution
  • JRE operator/maintainer Training
  • On-site customer support both CONUS and OCONUS (up to 40% travel)
  • JRE Demonstrations
  • Information Assurance updates
  • Imaging/reimaging JRE hard drives
  • Troubleshooting ancillary equipment such as cables and radios
  • Windows, Linux and Solaris system administration


Required Qualifications:

  • U.S. Citizen with an Active Secret Level Security Clearance
  • Bachelors and two (2) years or more experience. In lieu of a degree, additional years of experience will be accepted.
  • Minimum of two (2) years of Link 16/JREAP/TDL, or equivalent, experience
  • Positive can-do attitude with a good work ethic.

Desired Qualifications:

  • Bachelor’s degree in science, engineering or computer related discipline
  • 3+ years in Multi-TDL experience
  • Experience working within JICC as an ICO, JICO, or military datalink maintainer