Duties: Provides technical/management leadership on all enterprise tasks and technology assignments, to include the supervision of operations within the Enterprise Operations Center (EOC). Serves as focal point for all concerns and establishes goals and plans that meet project objectives. Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve. Coordinates the review and update of all documentation used by the EOC staff and ensures that all members of the staff are trained.
Must have demonstrated experience and proven track record of managing a successful 24x7 operation in a government environment (at DOT Headquarters, Washington DC), preferably managing a team of 15-20 performing critical incident management.
Experience: Must have a minimum of 10 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations. Must possess a Bachelor’s degree. Degree may be substituted with 6 additional years of related experience.