Senior Print Services Technician

  • SAIC, Inc
  • Reston, VA, USA
  • Jun 29, 2021

Job Description


SAIC has an opening for a Senior Print Services Technician. This position can be worked remotely.


  • This role is the IT interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues.
  • Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.
  • Key interface for user support on printers, desktops, laptops, printer drivers, and mult-function devices.
  • IT Support for diagnosing, troubleshooting, repairing and servers, networks, printers, and Software systems.
  • Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates).
  • Conducts on-site installation and testing of IT equipment to ensure proper working order.
  • Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
  • Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
  • Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.
  • Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
  • Plans, prepares and conducts on-the-job training as required in support of the foregoing activities.
  • Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer's problem cannot be resolved directly.
  • Could support across multiple site locations, as well as remote and offsite employee issues.



Required Education and experience:

  • AA Degree in related discipline and 6+ years related experience; OR, High School and 7+ years related experience with relevant certification.
  • Must be a U.S. Citizen. 

Desired qualifications:

  • Experience with Xerox Monitoring Services and PrinterLogic. 

Target salary range: $65,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.