Field Services Technician

  • SAIC, Inc
  • Offutt AFB, NE, USA
  • Jul 08, 2021

Job Description


SAIC is currently seeking a motivated, career and customer oriented Field Services Technician to join our team at Offutt AFB, NE, to begin an exciting and challenging career!

In this role you will:

  • Respond to technical service hardware requests and break/fix incidents
  • Support Dell, HP and other notebook, desktops, and monitors
  • Resolve end user questions or problems in the areas of functionality and technical troubleshooting
  • Take responsibility for additional follow-up as required to ensure service is fully restored
  • Ensure a high level of customer satisfaction throughout the service delivery transaction


POsition Requirements:

  • AA degree in related discipline & one year of related experience OR High school diploma & two years of related experience with a relevant certification.
  • Must be able to complete tasks without supervision and be a self-starter
  • Must have experience in desktop support regardless of degree or certifications
  • Must be able to troubleshoot and resolve customer technical issues without reach back support (the majority of the time)
  • Will need the ability to be on-call for VIP work orders, respond, and resolve work orders according to the SLA
  • Must be able to follow-up and create schedules/appointments
  • Must be able to troubleshoot and resolve MS Outlook issues
  • Must be able to communicate and coordinate with different teams CONUS and OCONUS in order to complete tasks and work orders
  • Must to be able to perform inventorying and additional logistic functions
  • Active CompTIA Security+ CE certification
  • Selected candidate must be able to obtain Interim-Secret DOD-level clearance prior to hire date; or have a US DoD Active Secret Clearance
  • Must have valid driver’s license and reliable vehicle with appropriate insurance 


Physical Requirements:

  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
  • Exposed to seasonal weather based on geographic region
  • Hold the arm and hand in one position or hold the hand steady while moving the arm.
  • See details of objects that are more than a few feet away.
  • See differences between colors, shades, and brightness.
  • Use one or two hands to grasp, move, or assemble objects.
  • Use muscles to lift, push, pull, or carry heavy objects.
  • Use stomach and lower back muscles to support the body for long periods without getting tired.
  • Bend, stretch, twist, or reach out.
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
  • Make fast, repeated movements of fingers, hands, and wrists.