This position is contingent upon contract award, expected Fall 2021.
SAIC is seeking an experienced Help Desk Supervisor to supervise and coordinate activities of Help Desk Specialists, Coordinators or Technicians. Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems.This position also fields telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems.
Bachelors and ten (10) years or more experience will be considered.
Advanced ITIL v4 CE – managing professional ideally and maybe strategic leader or HVIT as an alternative. The other imperative is normally an HDI professional certification – like the HDI Support Center Manager or Director.