DescriptionJOB DESCRIPTION: Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations. Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Incumbent develops and implements new standards, policies and procedures. Incumbent in this job works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). SCOPE: N/A LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Limited use and/or application of technical principles, theories, and concepts. Receives assignments in the form of specific tasks for the work to be completed. Work is reviewed by management to measure meeting objectives and schedules. PROBLEM COMPLEXITY: Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. FREEDOM TO ACT: Work is closely supervised. Follows specific, detailed instructions. IMPACT: Contributes to completion of routine technical tasks. Failure to achieve results can normally be overcome without serious effect on schedules and programs LIASON: Contacts are primarily with immediate supervisor, project leaders, and other professionals in the group.
QualificationsTYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience.