SAIC is seeking an IT Support Specialist to support our team in Chicago, IL.
- Provides management and support to all sites/users in assigned FRA Region.
- Provides cross support of all sites/users in other FRA Regions as needed.
- Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades and general troubleshooting and problem resolution.
- Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
- Must have a minimum of 1-3 years of related experience managing data networks, performing basic network management skills and knowledge.
- Must be able to work and resolve issues independently and communicate in a professional and timely manner with Customers.
- Must be able to obtain public trust.