IT Support Specialist Senior

  • SAIC, Inc
  • Chicago, IL, USA
  • Jul 26, 2021

Job Description

Description

SAIC is seeking an IT Support Specialist to support our team in Chicago, IL.

Responsibilities include:

  • Provides management and support to all sites/users in assigned FRA Region.
  • Provides cross support of all sites/users in other FRA Regions as needed.
  • Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades and general troubleshooting and problem resolution.

Qualifications

Required Qualifications:

  • Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users. 
  • Must have a minimum of 1-3 years of related experience managing data networks, performing basic network management skills and knowledge. 
  • Must be able to work and resolve issues independently and communicate in a professional and timely manner with Customers.
  • Must be able to obtain public trust.