Field Services Analyst

  • SAIC, Inc
  • Offutt AFB, NE, USA
  • Sep 24, 2021

Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Field Services Analyst to join our team to begin an exciting and challenging career with the Air Force EITaaS EUS Program. This position is located at Offutt AFB, NE.

 

In this role you will:

  • Respond to technical service hardware requests and break/fix incidents
  • Support Dell, HP and other notebook, desktops, and monitors
  • Resolve end user questions or problems in the areas of functionality and technical troubleshooting
  • Take responsibility for additional follow-up as required to ensure service is fully restored
  • Ensure a high level of customer satisfaction throughout the service delivery transaction

Qualifications

Position Requirements:

  • AA Degree & one year of experience OR High school diploma and two years of experience
  • Active IAT Level II certification required (candidates without active certification may still be considered)
  • The selected candidate must be able to obtain an interim-secret DOD level clearance prior to hire date.
  • Excellent oral and written skills, with an ability to understand and predict customer behavior and response to communication
  • Familiarity with DoD Information Assurance (IA) requirements a plus
  • Moderate level familiarity of Android and iOS devices
  • Blackberry BES and MobileIron MDM experience a plus
  • Outstanding organizational skills
  • Understanding of desktop and notebook hardware
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease
  • Must have valid driver’s license and reliable vehicle with appropriate insurance
  • Must be available for after-hours on-call rotation

 

Physical Requirements:

  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
  • Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs
  • Exposed to seasonal weather based on geographic region
  • Hold the arm and hand in one position or hold the hand steady while moving the arm
  • See details of objects that are more than a few feet away
  • See differences between colors, shades, and brightness
  • Use one or two hands to grasp, move, or assemble objects
  • Use muscles to lift, push, pull, or carry heavy objects
  • Use stomach and lower back muscles to support the body for long periods without getting tired
  • Bend, stretch, twist, or reach out
  • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place
  • Make fast, repeated movements of fingers, hands, and wrists

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.