Platform Associate Engineer

  • SAIC, Inc
  • Oak Ridge, TN, USA
  • Sep 24, 2021

Job Description

Description

SAIC is seeking a ServiceNow Associate Engineer to join our ServiceNow Practice team supporting major state & local government customers. This position can be worked 100% remote nationwide, but will be supporting EST hours. 

The ServiceNow Associate Engineer will participate on a team of ServiceNow administrators, analysts and engineers in a highly professional, service oriented environment supporting operations, maintenance and development of SAIC and customer instances of ServiceNow. 

Essential duties of this position include:

  • Must attain ServiceNow Admin Certification.
  • Assist with enhancements to the system based on evaluation of the business needs and alignment with system / process best practices.
  • Document user requirements for business processes and abide by those requirements for future projects.
  • Collaboration with Practice staff through solution iterations, and acceptance.
  • Clearly and regularly communicate with management and Practice colleagues.
  • Support enhancement and development of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, and Reporting.

Qualifications

  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or other related field/concentration and 0 years of experience or Associates in similar fields with 2+ years of practical experience

  • Ability to work independently and multi-task effectively

  • Demonstrated understanding of projects from the perspective of both client and business

  • Flexible and willing to accept a change in priorities as necessary

  • Strong attention to detail

  • Must be able to obtain secret security clearance

  • Must be able to obtain / complete public trust background investigation


Target salary range: $35,001 - $45,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.