Tier II Help Desk Analyst

  • SAIC, Inc
  • Washington, DC, USA
  • Sep 24, 2021

Job Description

Description

We are currently seeking a motivated, career and customer service oriented Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Qualifications

Key Qualifications: 
 

  • Citrix certifications as applicable 
  • Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis 
  • Knowledge in System Patching and Virus protection Products 
  • Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software 
  • Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation 
  • Knowledge of the Network protocol TCP/IP, including sub-netting and routing 
  • Experience in translating business requirements and designs into technical designs 
  • High level of written communication and documentation skills 
  • Experience with Government IS Security C&A processes 
  • Good Technology Messaging Administrator 
  • Good Technology Messaging experience preferred 
  • MS Exchange certifications Desirable 
  • Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis 
  • Knowledge in System Patching and Virus protection Products 
  • Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software 
  • Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation 
  • Knowledge of the Network protocol TCP/IP, sub-netting and routing 
  • Experience in translating business requirements and designs into technical designs 
  • High level of written communication and documentation skills 
  • Experience with Government IS Security C&A processes 
     

Position Requirements:
 

  • U.S. CITIZENSHIP REQUIRED
  • A+ Certification or higher required
  • Security+, Network+, HDI or ITIL certifications desired
  • Bachelor’s Degree in Computer Science or related field degree and a minimum of 5 years of relevant work experience
  • Must be able to obtain a Secret Clearance

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.