ServiceNow Developer

  • SAIC, Inc
  • Vienna, VA 22180, USA
  • Sep 27, 2021

Job Description


SAIC is seeking a ServiceNow Developer to join our team. This position can be worked 100% remote nationwide. This position is responsible for providing Configuration Management Database (CMDB) analyst services in a government environment and includes the following responsibilities

  • Analyze change requests to ensure the correct configuration item (CI) is selected and update the CMDB within ServiceNow as appropriate
  • Create and monitor CMDB data quality reports and perform data audits within ServiceNow to improve CMDB health, taking action as required
  • Identify and support the implementation of improvements to the CMDB
  • Serve as a primary point of contact in the environment for questions, reports, training, enhancement requests and issues related to the CMDB
  • Act as a CMDB evangelist to support awareness, usage and expansion of the CMDB in a government environment
  • Coordinate with other teams to support currency and quality of data in the CMDB
  • Work with technical teams to troubleshoot and improve automated sources of data into the CMDB
  • Create reports and dashboards as required to support CMDB metrics and data requests
  • Support mapping and architecture of CIs by linking them to the appropriate upstream and downstream devices, applications and services


Required Qualifications:

  • B.S. in Computer Science or equivalent technical field and 2-4 years of experience in performing work encompassed by this job description within the IT setting providing CMDB support
  • Experience utilizing ServiceNow in an IT environment
  • High level of Excel proficiency to support data analytics
  • Attention to detail and recordkeeping
  • Good communication and interpersonal skills
  • Strong logic, organizational and analytical skills
  • Strong work ethic with a focus on quality, results and customer satisfaction

Preferred Qualifications:

  • ITIL Foundations Certification

Target salary range: $75,001 - $85,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.