Tier 2 Operations Manager

  • SAIC, Inc
  • Huntsville, AL, USA
  • Sep 28, 2021

Job Description

Description

SAIC has a contingent job opportunity for a Tier 2 Operations Manager in Huntsville AL to support a Federal IT Program.   The program must sustain the productivity of agency personnel by providing accurate, courteous, timely and effective IT organization, remote server management and network support services on a 24x7x365 basis.   

 

The Tier 2 Operations Manager responsibilities can include: 

- Oversee all system monitoring activities; reports to the Customer Service Manager 

- Knowledge of ITIL process and Industry best practices  

- Manages all network, server and equipment in support of Event Management 

- Manages the day-to-day operations of the Tier 2 teams  

- Works with Deputy CSMs to proactively work incidents observed and Incident Manager in verifying the resolution of critical incidents  

- Understands and functions within Service and Operation Level Agreements  

- Interacts with management to facilitate timely problem resolution  

- Knowledge in the use of and application of metrics to increase efficiency and solve issues  

- Possesses excellent communication skills 

Qualifications

- Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four  (4) years or more experience 

- ITIL Foundations certification required  

- Excellent communication skills.  

- Experience supporting Service and Operation Level Agreements. 

- Must possess a current Top Secret clearance and be eligible for Sensitive Compartmented Information (SCI) 

- Must be US Citizen 

DESIRED 

- - ITIL Practitioner certification