Zoom Application Support Specialist

  • SAIC, Inc
  • Washington, DC, USA
  • Sep 28, 2021

Job Description

Description

JOB DESCRIPTION: Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements. Defines and develops business processes, policies, roles and responsibilities, and performance metrics; Conducts analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks. Plans and implements process improvements, including: future state design, change management, and transition planning. Interfaces with all areas of project including customer, computer services, and client services. Client may be internal or external to company. Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines. Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance. Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines. May coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Conduct client interviews. May deliver presentations and training courses including measurement, analysis, improvement, and control. May perform cost and benefit analysis. SCOPE: N/A LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Limited use and/or application of technical principles, theories, and concepts. Receives assignments in the form of specific tasks for the work to be completed. Work is reviewed by management to measure meeting objectives and schedules. PROBLEM COMPLEXITY: Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. FREEDOM TO ACT: Work is closely supervised. Follows specific, detailed instructions. IMPACT: Contributes to completion of routine technical tasks. Failure to achieve results can normally be overcome without serious effect on schedules and programs LIASON: Contacts are primarily with immediate supervisor, project leaders, and other professionals in the group.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience.
COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.