Service Desk Technician

  • SAIC, Inc
  • Fort Huachuca, Sierra Vista, AZ, USA
  • Oct 20, 2021

Job Description


SAIC is hiring a Service Desk Technician to support the U.S. Army Enterprise Service Desk team at Fort Huachuca, AZ.

The successful candidate will have excellent customer service experience; a deep desire to work in IT; a CompTIA certification; and a US Citizen with the ability to obtain a DOD Secret clearance

Rotating Shift

Rotating-shiftwork is required. Weekends and Holiday possible based on client needs. MUST BE ABLE TO WORK a 8 HR shift within the 1st/2nd/3rd shift options, and the shift options vary.

Job Duties

  • Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher tiers as required.
  • Documents all customer interactions within a ticketing system.


Required Education and Experience:

  • High School and two (2) years of related experience with relevant certification; OR Associate’s Degree in Computer Networking/Engineering or related field and one year related experience

Required skills:

  • Must be able to obtain a CompTIA A+ CE, Network+ CE, or Security+ CE certification prior to start date.
  • 1 years’ experience in an IT support role.
  • 2+ years of demonstrated experience providing excellent customer service.
  • Able to work rotating shifts.
  • Customer Service orientated
  • Ability to work well with all teammates in a fast-paced SLA driven environment.
  • Able to solve technical issues via telephone, email, and chat.
  • Excellent Interpersonal, written, and oral communication skills

Required clearance:

  • US Citizen with the ability to obtain a DOD Secret clearance.  Able to start once Interim Secret is granted.

COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over SAIC's vaccination policy.