320 jobs found in Arizona

Toronto, Canada | Phoenix, Arizona | Seattle, Washington | Boston, Massachusetts | Washington, District of Columbia | New York, New York | Chicago, Illinois | San Francisco, California   About the Role In this role, you will drive our business learning initiatives across various lines of business for our in-person support employees across the US and Canada. You will bring a strong knowledge and background in learning and development and curriculum development, coupled with strong project and stakeholder management skills. In this role, you will be involved in project management, implementation, and evaluation. What You'll Do Learning Project Management Project manage training requests related to new products and changes to existing products for our in person support teams. Lead US&C Greenlight implementation for training programs. This includes, but is not limited to: Conduct initial project scoping to understand request for training Make recommendations on the training approach, design, implementation, and evaluation Partner with curriculum management team to Identify the target audience, the learning objectives, training materials needed, and assessment to gauge the learner's understanding and the level of mastery of the performance objectives As needed, develop the aligned training material Use learning data to modify training and communicate results to stakeholders Collaborate with appropriate L&D partners to ensure training materials reflect business changes Deliver training consistent with adult learning theory that effectively conveys key information and achieves learning objectives Stakeholder Communication & Partnership Build and maintain strong partnerships with the US&C Learning and Development team, business managers, and members of the project team based on a shared commitment to achieving business results Partner with the Greenlight Program Team regarding projects and changes that have an operational impact on the Greenlight Manage the business updates that require training of Greenlight teams #OneUber Align learning and training experiences with Uber's culture and values Be a passionate advocate for ensuring the highest quality learning and development opportunities for our in person support teams, which in turn enables us to be passionate advocates for our customers What You'll Need Bachelor's Degree in business or relevant learning program At least 2 years of working experience in Learning & Development / Project Management Previous experience analyzing business needs, designing, developing and evaluating training Bonus Points If You bring formal knowledge of instructional design and curriculum management Experience within the customer service industry About the Team This role is a part of our in-person support learning and development team. We create and implement strategic learning programs to help build high performing and customer obsessed teams in the US & Canada. We build an impactful and enduring learning and development culture in which support representatives develop and diversify their skill set in their current role while leveraging their strengths to reach future goals. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Community Operations is pioneering how Uber manages support around the globe. We are looking for a Quality Manager to help deliver a best in class customer support experience to our community. The Quality Manager will be part of the US & Canada Quality Team, and will oversee Quality Operations for out Rides line of business. The Quality Manager will be in charge of overseeing the processes to track the quality of our support across all of our sites, will manage a team of quality assurance reviewers, and will work cross functionally to improve the quality of our support. Time will be spent working cross functionally with the broader quality teams (regional and global), Transport and G&I program teams, and customer service teams to improve quality metrics. This will be a managerial role with a heavy focus on people and operations management. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally driven individuals. What You'll Do Lead, motivate, and develop a high performing quality assurance team within a time-sensitive and demanding environment Identify opportunities for additional training & development by gathering and reporting quality trends and knowledge gaps Perform root-cause analysis to understand what we can do better to improve support quality Guide enforcement and adherence of business policies Create and distribute reports to Leadership on metrics and performance Liaise with the Center Of Excellence internal management teams in order to provide feedback on Agents Performance and help provide coaching to increase their individual performance Act as the source of knowledge to train, educate, and answer questions from project managers, customer service representatives (CSRs) or other stakeholders in the organization What You'll Need Bachelor's degree or equivalent professional experience At least 3 years of management experience in operations or in quality management A demonstrated ability to manage effectively, set team goals, develop people, and manage through challenging situations Experience collaborating with and managing senior stakeholders across a global enterprise Strong communication skills including the ability to listen effectively, confidently and diplomatically express opinions, and to present effectively to varied audiences Proven ability to use data to quantify problems and drive solutions Bonus Points If Working knowledge of R, SQL, Python, or other scripting languages Six Sigma yellow or green belt Has worked in a startup, building out new processes About the Team The quality team is dedicated to providing world-class customer support to customers of all Uber products. Uber relies on the quality team to measure the consistency of our support across all languages, modalities, and issue types. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role Community Operations is pioneering how Uber manages support around the globe. We are looking for a Quality Manager to help deliver a best in class customer support experience to our community. The Quality Manager will be part of the US & Canada Quality Team, and will oversee Quality Operations for Eats line of business. The Quality Manager will be in charge of overseeing the processes to track the quality of our support across all of our sites, will manage a team of quality assurance reviewers, and will work cross functionally to improve the quality of our support. Time will be spent working cross functionally with the broader quality teams (regional and global), Eats and G&I program teams, and customer service teams to improve quality metrics. This will be a managerial role with a heavy focus on people and operations management. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally driven individuals. What You'll Do Lead, motivate, and develop a high performing quality assurance team within a time-sensitive and demanding environment Identify opportunities for additional training & development by gathering and reporting quality trends and knowledge gaps Perform root-cause analysis to understand what we can do better to improve support quality Guide enforcement and adherence of business policies Create and distribute reports to Leadership on metrics and performance Liaise with the Center Of Excellence internal management teams in order to provide feedback on Agents Performance and help provide coaching to increase their individual performance Act as the source of knowledge to train, educate, and answer questions from project managers, customer service representatives (CSRs) or other stakeholders in the organization What You'll Need Bachelor's degree or equivalent professional experience At least 3 years of management experience in operations or in quality management A demonstrated ability to manage effectively, set team goals, develop people, and manage through challenging situations Experience collaborating with and managing senior stakeholders across a global enterprise Strong communication skills including the ability to listen effectively, confidently and diplomatically express opinions, and to present effectively to varied audiences Proven ability to use data to quantify problems and drive solutions Bonus Points If Working knowledge of R, SQL, Python, or other scripting languages Six Sigma yellow or green belt Has worked in a startup, building out new processes About the Team The quality team is dedicated to providing world-class customer support to customers of all Uber products. Uber relies on the quality team to measure the consistency of our support across all languages, modalities, and issue types. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The Phoenix Center of Excellence ( 201 E. Washington St ) is looking for enthusiastic and driven representatives to be a part of the new Wage Garnishment processing team. This role is responsible for identifying and documenting all incoming Wage Garnishments orders (when Uber withholds payments for driver child support or tax levies) relying heavily on spreadsheets and data entry. on a daily basis. The role will report to a leader within the Wage Garnishments team and work closely with their peers. The current schedule for this position is  9am - 6pm Monday - Friday ,  subject to change based on business need . What You'll Do Track and triage inbound mail Sort inbound documents from scanning team in San Francisco into proper categories Process documents with an extremely high degree of accuracy Input and maintain documents on systems of record (Google Spreadsheets). Monitor multiple queues for new garnishments documents (JIRA/Email/Box) Provide feedback and resources to stakeholders regarding difficult to solve tickets and edge cases Work closely with the Wage Garnishments / Legal team to stay up to date on change and updates and find creative solutions for customer issues and provide feedback for improvement on current process Provide support to a broad range of influential internal and external stakeholders - such as Legal investigations, accounts payable (AP), SPOT team, and partners Adds and removes tags from global users and partner accounts What You'll Need Advanced Google Sheets skills An extremely high attention to detail Demonstrated ability to manage high level stakeholders, including Legal, Accounts Payable, and Operations Demonstrated ability to turn feedback into policy and process changes Proven ability to remotely manage stakeholders across many functions both domestic and globally Excellent writing skills, ability to switch tones between internal technical process and external customer communication Ability to multi-task, prioritize, and handle time effectively Bonus Points If Experience with Oracle Experience with Microsoft Word Mail Merge Experience with SQL About the Team Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, and incubate support for new products, support modalities, and processes. The COE network pioneers how Uber manages support for our community of rider and driver partner around the globe. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role At Uber we strive for excellence in everything we do. For this reason, whenever we launch a new support channel we first pilot it within the Center of Excellence. The Special Projects Operations Team (SPOT) is a workflow incubation team based in Phoenix, Arizona ( 201 E. Washington St ). One that works across the organization and assists Operations in facilitating completion of short-term processes or optimization of long-term initiatives. As a SPOT Program Specialist you will use a standardized process to manage the end to end lifecycle of tasks provided from other parts of the Uber business, including development and optimization of robust task process maps, ensuring the sites are executing properly, and tracking, and later reporting on task health by any site to various levels throughout the business. This role is a junior process ownership role - you are the connection between regional and local operations teams and the global sites that support them, and will make things better every day through optimization efforts. What You'll Do Develop deep subject matter expertise in your team's workflow. (Compliance, Airports, Rider Growth, Driver Growth, etc). Design support logic, implement changes, and prioritize varying tasks supplied by the business of your assigned vertical Develop and maintain content for implementation team to ensure that the processes are done quickly and efficiently Represent Uber business interests/needs to the organization, including escalating resource needs. Leading strong team huddles and operating reviews. Work closely with compliance teams to identify areas of vulnerability and design considerations to proactively manage this risk Own a process or support system to execute daily as well as improve its efficiency Work through process with L&D, Content and Quality stakeholders. What You'll Need 1-2 years work experience in a fast-paced operations environment, including warehouse, financial services, contact center or compliance. 1+ years of project or process management experience or work on a project team Ability to self-serve, investigate, and get the data required to make quick and effective decisions Ability to work effectively with other stakeholders both within the team and outside of it (as needed) to develop strategies to improve compliance process bottom lines. Excited about the opportunity to create and optimize support processes and are willing and able to lead others utilizing those processes Strong communication and writing skills with attention to detail, grammar, brand tone, and voice Bonus Points If Project Management Experience or certifications Bachelor's Degree or equivalent Strong analytical/technical skills SQL / Python / Google Apps scripting Quality assurance background About the Team Community Operations is pioneering how Uber manages rider and driver support around the globe during our most critical incidents and accidents. Our Critical Safety Teams are there for our customers when they need us most. Accidents and incidents can be traumatic and challenging experiences. It takes a true professional to understand the complexity of the situation, work empathetically with the customers, and drive our investigations to timely and appropriate resolution. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

About the Role The COE Learning & Development Team is looking for a Learning & Development Specialist who is driven and committed to facilitating learning and development initiatives within our various lines of business. This multifaceted role requires a strong knowledge and background in training facilitation and curriculum development. The person in this role will be involved in all aspects of our learning solutions with a focus on facilitator led, e-learning and blended learning. What You'll Do You'll be tasked with facilitating the learning initiatives for a specialized support lines of business Respond to competency gaps caused by lack of knowledge and skills and state desired outcomes of successful goal completion Design learning initiatives by Defining specific measurable actions that will enable learners to fulfill instructional goals Providing feedback to learners on the learners' progress in meeting learning objectives Generate learning resources by integrating content and strategies with supporting media and developing guidance for instructors and learners Implement the learning solution by preparing the learning space and engaging participants Evaluate learning by demonstrating the ability to articulate formative and summative evaluation Facilitates line of business (LOB) on-boarding training, continuous learning, on the job training and incubation activities at the Center of Excellence Shadows departments when necessary to obtain knowledge of processes and where training may be needed Builds and maintains strong partnerships with LOBs and members of the project team based on a shared commitment to achieving business results Updates the weekly training reports and creates a comprehensive hands off for newly on-boarded trainees What You'll Need Two years of work experience with a minimum of 1 year in Learning & Development and or Teaching / Facilitator / Project Management experience Bonus Points if Degree in business or relevant learning program Trainer certification / Master Trainer Certification Project Management certification Instructional Design Customer Service industry experience About the Team The Regional Community Operations Learning Team and Centers of Excellence leadership own and strategically drive our Center of Excellence (COE) learning initiatives. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Project Manager - Learning & Development Programs Community Operations, Community Operations in Phoenix, Arizona Uber is looking for an Project Manager to support our new hire onboarding program for the Community Operations org. In this role, you will manage the team's onboarding experience that provides new hires with hands-on experience in customer support and prepares them for their role. The program's goal is to foster a foundation of customer support obsessed decision making & strategic thinking in an organized learning environment. You will bring a strong knowledge and background in learning and development, training facilitation, curriculum development, and program management. What You'll Do Onboarding Learning Management Deliver onboarding program for Community Operations new hires including: facilitation, program management, measuring engagement and feedback. Review, refine, and implement a scalable onboarding experiences and solutions With the onboarding experiences above, you will partner with the US&C Learning and Global Learning team to achieve the following: Share solutions to update the current onboarding strategy, training approach, delivery methods, structure, duration, and evaluation to ensure maximum learner retention Internalize the learning objectives and training materials to assess the level of mastery of the material Facilitate and manage the implementation of training Use learning data to modify training and communicate results to stakeholders Deliver training consistent with adult learning theory that effectively conveys key information and achieves learning objectives Stakeholder Collaboration & Partnership Partner with the US&C Learning and Development team and key business stakeholders to align on learning initiatives, localize, and assess ongoing overall program strategy Analyze and communicate training results and updates to future program changes to stakeholders #OneUber Ensure onboarding and development experiences are aligned with Uber's culture and values Be a passionate advocate for ensuring the highest quality learning and development opportunities for our in-person support teams, which in turn enables us to be passionate advocates for our customers Required Ability to travel 25% of the time At least 2 years of working experience in Learning & Development / Project Management / Facilitation Locatio** n** This role can be based in Phoenix, AZ or Chicago, IL Bonus Points If Bachelor's Degree in business or relevant learning program You bring formal knowledge of instructional design and curriculum management You have a strong interest to facilitate What You'll Need 2 Minimum Years of Experience with Learning & Development, Project Management, Facilitation At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Workforce Management Scheduler Community Operations, Community Operations in Phoenix, Arizona Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Workforce Management Scheduler (you!) to provide the Scheduling and Forecasting for the North America Community Operations network. This role will require coordinating with the Workforce Management Team to ensure schedules align with the broader WFM strategy. What you'll do Analyze the day-to-day scheduling based on requirements to determine workforce needed to meet fluctuating volumes and staffing demands Management of internal staffing files to report historical performance data, future requirements, and trended metrics that impact projected staff Identifying areas of opportunity and implementing innovative scheduling solutions to maximize efficiency Implement and perform audits to ensure accuracy in all processes and deliverables Provides, creates, and implements reporting as needed Performs other related duties and assignments as required and as assigned by supervisor or manager Ensure all UBER policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper UBER Management immediately Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance What you'll need Minimum 2 years call center experience and 2 years WFM experience Excellent analytical, numerical, and problem solving skills Excellent verbal and written communication skills and the ability to effectively present information across all levels of the organization organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, shifting-priority environment Proficient in MS Office or G-Suite and WFM software utilized by assigned projects (Verint, Aspect eWFM, Nice IEX) Associate's or Bachelor's degree (business, math, statistics, or comparable analytic field) About the Team Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Quality Manager, Transport Community Operations, Community Operations in Phoenix, Arizona Community Operations is pioneering how Uber manages support around the globe. We are looking for a Quality Manager to help deliver a best in class customer support experience to our community. The Quality Manager will be part of the US & Canada Quality Team, and will oversee Quality Operations for out Rides line of business. The Quality Manager will be in charge of overseeing the processes to track the quality of our support across all of our sites, will manage a team of quality assurance reviewers, and will work cross functionally to improve the quality of our support. Time will be spent working cross functionally with the broader quality teams (regional and global), Transport and G&I program teams, and customer service teams to improve quality metrics. This will be a managerial role with a heavy focus on people and operations management. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally driven individuals. What You'll Do Lead, motivate, and develop a high performing quality assurance team within a time-sensitive and demanding environment Identify opportunities for additional training & development by gathering and reporting quality trends and knowledge gaps Perform root-cause analysis to understand what we can do better to improve support quality Guide enforcement and adherence of business policies Create and distribute reports to Leadership on metrics and performance Liaise with the Center Of Excellence internal management teams in order to provide feedback on Agents Performance and help provide coaching to increase their individual performance Act as the source of knowledge to train, educate, and answer questions from project managers, customer service representatives (CSRs) or other stakeholders in the organization What You'll Need Bachelor's degree or equivalent professional experience At least 3 years of management experience in operations or in quality management A demonstrated ability to manage effectively, set team goals, develop people, and manage through challenging situations Experience collaborating with and managing senior stakeholders across a global enterprise Strong communication skills including the ability to listen effectively, confidently and diplomatically express opinions, and to present effectively to varied audiences Proven ability to use data to quantify problems and drive solutions Bonus Points If Working knowledge of R, SQL, Python, or other scripting languages Six Sigma yellow or green belt Has worked in a startup, building out new processes About the Team The quality team is dedicated to providing world-class customer support to customers of all Uber products. Uber relies on the quality team to measure the consistency of our support across all languages, modalities, and issue types. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Program Manager, Special Project Operations Team (SPOT) Community Operations, Community Operations in Phoenix, Arizona About the Role At Uber we strive for excellence in everything we do. For this reason, whenever we launch a new support channel we first pilot it within the Center of Excellence. The Special Projects Operations Team (SPOT) is a workflow incubation team. One that works across the organization and assists Operations in facilitating completion of short-term processes or optimization of long-term initiatives. We're looking for an effective manager with an entrepreneurial mindset to take this team to the next level. The right candidate for this role is an analytical thinker with excellent time management and organizational skills. In this role, the ability to clearly communicate and present information to stakeholders at all levels of the business is a must. Most importantly, we're looking for someone who is excited to build and is not afraid to challenge the status quo. This is a people management role. As a leader of this team you must balance managing the program with building and developing a new team. What You'll Do Drive strategy for SPOT program with buy-in from functional and leadership stakeholders Collaborate with cross-functional teams to facilitate project planning, solutioning and program implementation Establish design of program's reporting and dashboarding; working with site operations and the analytics team to implement and maintain Drive analysis and make strategic recommendations to improve the program health Establish and standardize program KPIs and SLAs Manage team and scale a team of project managers and frontline managers responsible for day-to-day operations and implementation of the program What You'll Need Minimum of 5 years of operations experience, leading teams and driving process improvements Absolute team player and ability to bring different opinions to consensus Strong communication, presentation and organization skills - ability to reduce complex and complicated information into clear messages Strong multitasking and prioritization skills Balance attention to detail with swift execution Explorer - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must! Bonus Points if Prior experience in a heavily regulated industry or compliance-related field Certifications in project management or continuous improvement methodologies About the Team Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Bilingual Safety Quality Assurance Specialist (Spanish/English) - Phoenix Community Operations, Community Operations in Phoenix, Arizona About the Role Community Operations is pioneering how Uber manages rider and driver partner support around the globe. We're looking for a Bilingual Safety Quality Assurance Specialist in  Phoenix, Arizona  ( 201 E. Washington St. ), to join the Quality Assurance Team to contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review. The Bilingual Safety Quality Assurance Specialist is responsible for identifying gaps in safety support responses and rider/partner experience. How? By evaluating customer support contacts to ensure the safety support offered provides resolution to the customer's issue, the proper mechanics are followed, and by identifying strengths and opportunities of individual performers. The ideal candidate is a methodical but creative thinker who has a passion for process improvement. The team member must thrive in the type of environment that is ambiguous, fast paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical. What You'll Do Perform targeted quality reviews in order to identify and action on areas of opportunity in the support process Be a champion of the Service Quality program by driving education on service quality metrics and processes Identify and promote continuous improvement opportunities in training, process and policies Proactively identify inconsistencies in content, provide recommendations for content updates, and ensure consistency across all resources Identify and remove barriers to CSR success wherever they originate (tools, training, resources, etc.) Maintain focus on data integrity and producing work of the highest quality What You'll Need Fluency in Spanish language (both verbal and written) Minimum 1 year of experience in customer service or quality assurance role Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability Exceptional written and verbal communication skills in both English and Spanish Passion for data analysis and the ability to drive quality improvement, process improvement, and tool enhancements Confident presenting findings to upper management Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (excel, PowerPoint) Proactive in thinking about the bigger picture and how we can improve as a team and company Bonus Points If Bachelor's degree or college experience Specific examples of how you managed stakeholders Specific examples of how you initiated a project and saw it through from beginning to end About the Team The quality team is dedicated to providing world-class customer support to customers of all Uber products. Uber relies on the quality team to measure the consistency of our support across all languages, modalities, and issue types. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Principal Systems Performance Engineer Tempe, AZ, United States Full-Time Technology Job # 515785 Date posted - 2019-05-08 The primary purpose of this position is to be a functional leader, provide guidelines, recommendations and share best practices at the Territory level for large venues, Stadiums, Arenas, and other in building systems within the West territory. Responsible for defining and creating Wes territory venue and in building design guidelines and recommendations for venues, stadiums, arenas and in building systems. Responsible for writing multiple test plan documents and commissioning and optimization procedures for in building systems and large venues like Stadiums and arenas. Working closely with device OEMs and HQ to help develop and implement new features to DAS systems, Ethernet based systems, DRAN and efemtos. Drive the broader team understanding of new features in the in-building industry at a Territory level. Provide leadership on technical analysis, troubleshooting, and training assistance to submarkets and markets as requested. Establish process to take upcoming products from function based FOA to a user case based implementation  guidelines that submarket teams can focus on executing. Evaluate cost effective solutions and drive the implementation of those in the submarkets through effective guidelines, communication and training. Take the lead and work with submarkets on important high profile events like Superbowl to make sure we are equipped to handle the load and user demands for these kinds of special events. Take the lead on evaluation and trial of 5G technology and LTE advanced features for in building systems and large venues. Continuously evaluate new products for iDAS, ODAS, 5G and other CAT5/6 based in-building solutions. Work to establish a WIFI Strategy for deployments in large stadiums and arenas. Interact professionally with customers (internal and external). Take ownership of issues and drive them to resolution. Self-motivated and efficient with minimal supervision. Train other junior engineers in the team and play a mentor role. Work well with colleagues and with various departments (Territory and HQ teams, Network RF/SP, Network Operations, Network Engineering, and Maintenance Engineering) and vendors as a team. What we’re looking for... You'll need to have: Bachelor’s degree in Computer or Electrical Engineering or four or more years of work experience. Six or more years of relevant work experience. Six or more years of wireless experience in a System Performance context-and-knowledge of LTE including VoLTE and RAN Networks. Valid driver's license. Willingness to travel. Even better if you have: A Master’s degree. Knowledge of LAA, CBRS and 5G architecture. Ability to understand, compile, evaluate, and present complex data and solutions. Knowledge of major DAS systems like Commscope, Mobile Access, Solid and or JMA (Knowledge of CAT5/CAT6 based systems like Ericsson DOT and Spidercloud ). Knowledge of IP and transport protocols. Experience with at least one data collection tool such as Datapro, TEMS Symphony, etc. Ibwave level 1 certification (Ibwave Level 2 or Level 3 certification). Knowledge of propagation and optimization modeling tools such as Planet, Atoll,GeoPlan, ACP, DB Planner. Knowledge of Ericsson-ALU systems including OSS. Knowledge of 3GPP LTE standards. Ability to differentiate and diagnose RAN and CORE related problems; understanding of Systems Engineering aspects related to RAN & proficiency in Core level call flow analysis. IMS understanding. Strong statistical and analytical abilities. Working knowledge of data analysis/post-processing tools such as Irisview, Windcatcher/Actix/TEMS Discovery. Knowledge of programming languages and scripting tools. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

B2B Sales Representative Yuma, AZ, United States Full-Time Sales Job # 519452 Date posted - 2019-05-29 The customer experience will be in your hands as you interact with our small and medium business customers in the store and through customer visits. You’ll demonstrate the value of our products and services, and ignite their imagination. Driving small business results, you’ll generate new business through prospecting, networking, leads and referrals. Driving small business results through coaching Sales Representatives Acquiring and retaining the accounts of the consumer small business segment. Utilizing solutions-based selling techniques. Outbound calling and customer visits. Completing contracts and reporting. Successful completion of motor vehicle report check is required. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Experience in customer service, marketing or sales. Eligibility to pass Motor Vehicle Record check. Even better if you have: A degree. Wireless sales experience exceeding quota. Experience leading a team. Demonstrated capability to drive positive results in a team environment. Exceptional people skills for negotiating, conflict resolution and the demonstrated ability to build trust and act as an influencer at all levels. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Spanish Bilingual Customer Service Representative Chandler, AZ, United States Full-Time Customer Service Job # 516273 Date posted - 2019-05-03 Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations in our fast-paced call center---helping to solve our customers’ challenges and delivering on our promise of superior customer service. Answering customer calls and actively listening to identify their issues. Building customer relationships, earning their loyalty and trust. Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns. Generating excitement for new solutions and products that can enhance their experience. Why Verizon? Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you. Our technologies and our customers’ needs are always evolving, and you’ll be at the forefront of the tech world’s latest trends. Join Verizon and you’ll receive great benefits that start day one. We believe in lifelong learning, and provide award-winning training also from day one. Our investment is in you and your success at Verizon. ***Must be Bilingual Fluent in English and Spanish*** What we’re looking for... You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm for new ideas. You’ll need to have: High school diploma or GED. One or more years of customer service and/or sales experience. Bilingual fluency in Spanish and English. Willingness to work evenings, weekends, and holidays. Even better if you have: Associate’s degree. Experience handling customer escalations, billing and/or product use questions. Experience promoting and/or selling products and services. Comfort with technology and how to apply it to solving problems and finding solutions. After you apply… You may be required to take an assessment (60 mins) and record a video interview (30 mins). If you’re selected to move forward one of our recruiters will reach out to tell you more about the role and answer your questions. ***Must be Bilingual Fluent in English and Spanish*** When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Area Sales Manager - Auto Finance (Phoenix, AZ) Job ID  R70474 Updated date  03/12/2019 Location  Phoenix, Arizona Recruiting: Sales - AZ - Phoenix, United States of America, Phoenix, Arizona     At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.     Area Sales Manager - Auto Finance (Phoenix, AZ)     Are you a Sales Connoisseur? Do you enjoy shaking hands and sealing the deal? If you are entrepreneurial minded sales professional with the passion to seek and climb sales generating peaks, Capital One Auto Finance’s (COAF) Area Sales Manager role is for you! As an Area Sales Manager, you will develop partnerships at auto dealerships to gain new and existing business. At your fingertip, you have a wide array of direct marketing tools to assist you in providing the story of the products COAF can offer. You anticipate the needs of the dealership and provide compelling COAF products to meet their client’s needs. And finally, once commitment for ongoing business in made, you collaborate with the dealership to communicate funding delays and assist dealership and COAF completion of pending contracts.   General Responsibilities : Generate meaningful relationships with dealerships within assigned territory and provide sales calls to those assigned auto dealerships. Develop a business plan for your territory that defines your sales strategy and approach. Extensive planning and preparing data and information to sell the story on sales calls, making them more productive and meaningful. Collaborate with the dealership and COAF to pro-actively problem solve current or future challenges. Prompt completion of administrative and team tasks, such as conference calls and expense reports.   Basic Qualifications: High School Diploma or GED or Equivalent Certification, or Military Experience At least 1 year of Financial Services Experience or Business to Business Sales.   Preferred Qualifications: Bachelor’s degree or higher from accredited institution At least 2 years credit underwriting experience in the indirect lending, auto finance industry Previous experience analyzing, reporting on and setting goals based on performance metrics At least 2 years of outside sales experience. Strong strategic, conceptual, and analytical abilities excellent verbal and written communication skills Demonstrated skills in communication, negotiation, organization, and people management   At this time, Capital One will not sponsor a new applicant for employment authorization for this position.     No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.     If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at  RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.   For technical support or questions about Capital One’s recruiting process, please send an email to  Careers@capitalone.com   Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.   Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

HOUSEKEEPER/ROOM ATTENDANT - HOMEWOOD SUITES PHOENIX BILTMORE Homewood Suites by Hilton Job Summary A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed Stock, maintain and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables Respond to special guest requests in a timely, friendly and efficient manner Perform guest turn down service, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

RESTAURANT HOST/HOSTESS - HILTON SEDONA RESORT Hilton Hotels & Resorts Job Summary A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Welcome guests and ascertain their dining needs Seat guests and manage the seating chart Monitor restaurant activity to determine seating and dining flow Perform opening and closing duties, as needed Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. Ensure knowledge of menu Respond to guest inquiries and requests in a timely, friendly and efficient manner Assist fellow team members and other departments wherever necessary to maintain positive working relationships What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

COOK I (EVENINGS) POINTE IN TYME RESTAURANT - POINTE HILTON TAPATIO Hilton Hotels & Resorts Job Summary The Pointe Hilton Tapatio Cliffs Resort is looking for a well experience evening Cook to work in our Pointe In Tyme Restaurant Kitchen.   We are looking for someone with open and flexible availability to work 8 hour shifts. Ability to work weekdays, weekends and holidays is required. Evening shifts may vary with in the hours of (3pm – 11pm and/or 4pm – 12am) Hourly wage of 13.10 per/hr plus great Benefits and Hilton perks!   Hilton has been recognized as the  #1Best Company to Work For® in the U.S . by GreatPlace to Work and Fortune magazine. This is our fourth consecutive yearof recognition on the top 100 list and we are the first hospitality company toreach the #1 ranking in the list's 21 year history! What are you waiting for?Please read the information below, and submit your application! Minimum of one year of cooking experience specifically with Saute and Broiler / Grill required. Must be able to obtain State Food handlers card, preferably by first day of work.  What will I be doing? As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare food items according to designated recipes and quality standards Maintain cleanliness and comply with food sanitation standards at all times Manage guest orders in a friendly, timely and efficient manner Ensure knowledge of menu and all food products Stock and maintain designated food station(s) Visually inspect all food sent from the kitchen Practice correct food handling and food storage procedures according to federal, state, local and company regulations Prepare requisitions for supplies and food items, as needed   About the Pointe In Tyme Restaurant:   The Pointe In Tyme offers a well-rounded selection of menu items for any taste. Traditional steak favorites are enhanced with homemade marinades and rubs, or choose from numerous seasonal entrées and succulent seafood dishes.  What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!   Keywords: (Cook, Kitchen, Hotel, Resort, Restaurant, Hospitality, Culinary, Full-Time, Dinner, Evening, Food and Beverage, Phoenix, Hotels, F&B)

HOUSEKEEPING / SUITE KEEPER (FULL-TIME) EMBASSY SUITES PHX - THOMAS & 24TH ST. Embassy Suites By Hilton Job Summary The Embassy Suites by Hilton Phoenix Airport located on Thomas and 24th Street, is looking for Housekeeping / Suitekeepers!   Looking for someone with open availability to work  8 hour shifts  within the hours of  (7:30am - 3:30pm or 4pm Mon - Sat, and 8am - 4:30pm or 5pm Sundays)  Must be able to work weekends and holidays.   Hourly wage is of  12.00 per/hr , you will receive an increase at time of 90-day review, as well as yearly increases.   Hilton offers terrific benefits, including Health Insurance, Paid Time Off, 401k (Match), Amazing Team Member, Friends & Family Travel Discounts, and other awesome Hilton Perks!    Located right on the bus route. Indoor, as well as great working environment, public transportation right in front of the property.   Hilton has been recognized as the  #1Best Company to Work For® in the U.S . by GreatPlace to Work and Fortune magazine. This is our fourth consecutive yearof recognition on the top 100 list and we are the first hospitality company toreach the #1 ranking in the list's 21 year history! What are you waiting for?Please read the information below, and submit your application!     What will I be doing?   As a Housekeeping / Suitekeeper, you will be responsible for cleaning guest rooms and responding to guest requests in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:  A Housekeeper cleans guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed Stock, maintain and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables Respond to special guest requests in a timely, friendly and efficient manner Perform guest turn down service, as needed What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!   Keywords: (Housekeeping, Housekeeper, Suitekeeper, Room Attendant, Suite Attendant, Janitorial, Hotel, Hospitality, Customer Service, Cleaning, Cleaner, Phoenix, Full Time, Limpieza, Ama de llaves, Trabajo, Tiempo Completo)

LINE COOK (FULL-TIME) AT DIFFERENT POINTE OF VIEW Hilton Hotels & Resorts Job Summary The 4 Diamond Award Winning Different Pointe of View, Fine Dining Restaurant located at the Pointe Hilton Tapatio Cliffs Resort is looking for Restaurant Cooks!  This is a tremendous opportunity to work with Chef Anthony DeMuro!  We are looking for someone with open and flexible availability to work 8 hour shifts that start & end time may vary based of business needs. Ability to work weekdays, weekends, and holidays is required. Evening shifts may vary within the hours of (2pm – 11pm) Hourly wage is 14.00 per/hr   Hilton offers terrific benefits, including, Health Benefits, Paid Time Off, 401k (Match), great travel benefits for you and your family members to enjoy discounted, and other awesome Hilton Perks!   Basic Qualifications:     Must have at least one year restaurant cooking experience. At least six months professional experience cooking at a Charbroiler/Grill station. Fine Dining experience preferred. Must be able to obtain State Food handlers card, by first day of work. Hilton has been recognized as the  #1Best Company to Work For® in the U.S. . by GreatPlace to Work and Fortune magazine. This is our fourth consecutive yearof recognition on the top 100 list and we are the first hospitality company toreach the #1 ranking in the list's 21 year history! What are you waiting for?Please read the information below, and submit your application!   What will I be doing? As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Prepare food items according to designated recipes and quality standards Maintain cleanliness and comply with food sanitation standards at all times Manage guest orders in a friendly, timely and efficient manner Ensure knowledge of menu and all food products Stock and maintain designated food stations Visually inspect all food sent from the kitchen Practice correct food handling and food storage procedures according to federal, state, local and company regulations Prepare requisitions for supplies and food items, as needed   About the Restaurant:   Different Pointe of View is the longest consecutively awarded AAA Four-Diamond restaurant in the Valley. It has evolved over its 35 year history into a culinary experience just as memorable as its stunning views atop North Mountain in Phoenix.   Meet Executive Chef Anthony DeMuro   Chef DeMuro has served at both Pointe Hilton Resorts since 2008 and currently oversees the inner workings of each on-site restaurant at Tapatio Cliffs. Anthony is known by his preference for locally and regionally grown ingredients, distinctive Mediterranean influence and vivid use of flavor and color.   Each of these passions has intertwined to help Different Pointe of View set an excellence standard among Phoenix restaurants. For 29 years Chef DeMuro has enjoyed a rewarding and charmed career. Anthony traveled from Southern California to Arizona where he served as executive chef and food and wine director at Doubletree La Posada Resort. From there he made his way to Pointe Hilton Tapatio Cliffs Resort and has since served as dual Executive Chef.   Recently awarded from Arizona Republic's food critic Howard Seftel, Different Pointe of View received a "Gold" for his dish served at the Devoured Food + Wine Classic. Devoured is the region's premier annual culinary event hosted by Phoenix Art Museum, Local First Arizona and Devour Phoenix.   What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!  Keywords: (Culinary, Cook,Restaurant, Hotel, Cooking, Chef, Fine Dining, Resort, Hospitality, Line Cook,Upscale, Full Time, Creative, Creativity, Culinary Art, Evening, Food andBeverage, Kitchen, Phoenix, Hotels, F&B).