Job description
Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.
We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and...
Oct 01, 2020
Full time
Job description
Bigger challenges. Bolder ideas. Global impact. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. We’re the company behind the world’s fastest satellite internet service, with technology that’s helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.
We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and...
Job description
Job description
Our culture empowers us to do things that other companies would find very difficult, if not impossible. It is uniquely Viasat and intentionally not like any other company. Do you like using your technical manufacturing expertise as well as superior people skills to build world class products and improve existing product designs? Do you thrive in a fast-paced empowered environment where your engineering mind thrives? If so, ViaSat may be a great place for you to take your career. As an Assembly Associate you will successfully complete assembly of electronic devices. You will perform mechanical assembly. You will be responsible for applying adhesives and other materials to printed circuit boards. You will complete assembly of modules consisting of printed wiring boards, chassis, housings, wires, and hardware. You will do manual placement of die onto packages as well as wire bonding die to package. You will also be...
Oct 01, 2020
Full time
Job description
Job description
Our culture empowers us to do things that other companies would find very difficult, if not impossible. It is uniquely Viasat and intentionally not like any other company. Do you like using your technical manufacturing expertise as well as superior people skills to build world class products and improve existing product designs? Do you thrive in a fast-paced empowered environment where your engineering mind thrives? If so, ViaSat may be a great place for you to take your career. As an Assembly Associate you will successfully complete assembly of electronic devices. You will perform mechanical assembly. You will be responsible for applying adhesives and other materials to printed circuit boards. You will complete assembly of modules consisting of printed wiring boards, chassis, housings, wires, and hardware. You will do manual placement of die onto packages as well as wire bonding die to package. You will also be...
Ready to be part of a team that tackles Highway infrastructure challenges? Our Road/Highway teams have set the standard across North America for the past 20 years, we’ve completed more than 120 alternative project delivery projects, with a combined constructed value of more than $42 billion, an astounding record that is unmatched in the industry. Parsons is now hiring a Structural Engineering Manager who can lead a team of professionals working on our expanding portfolio of bridge projects in Arizona. Parsons’ extensive experience in this field, combined with your management and technical guidance, will propel your career forward with opportunity for advancement with top performance. We need our Engineering Managers to be versatile as well as have exceptional communication, analytical and management skills. In this role, you provide management and direction for our Structural Engineering department. You will recruit, interview,...
Apr 16, 2020
Full time
Ready to be part of a team that tackles Highway infrastructure challenges? Our Road/Highway teams have set the standard across North America for the past 20 years, we’ve completed more than 120 alternative project delivery projects, with a combined constructed value of more than $42 billion, an astounding record that is unmatched in the industry. Parsons is now hiring a Structural Engineering Manager who can lead a team of professionals working on our expanding portfolio of bridge projects in Arizona. Parsons’ extensive experience in this field, combined with your management and technical guidance, will propel your career forward with opportunity for advancement with top performance. We need our Engineering Managers to be versatile as well as have exceptional communication, analytical and management skills. In this role, you provide management and direction for our Structural Engineering department. You will recruit, interview,...
Description The Service Desk (SD) Manager shall provide support for a national service desk supporting over 26,000 + end users. The SD Manager will manage the performance of Tier 0 through Tier 2 service desk agents and Field operations technicians ensuring compliance with established Service Level Agreements (SLAs). Leveraging ITIL and HDI best practices, The SD Manager will have a solid technical background combined with exceptional customer service experience. A problem-solving attitude with an ability to motivate the team to achieve specific goals are essential skills to perform well in this position. Communication skills are a must as the SD manager will be required to interact with all areas of leadership to further refine, optimize, and transform the service desk.
RESPONSIBILITIES
- Oversee 100% of the requests, incidents, and problems submitted through the ServiceNow ITSM platform.
- Manage customer issues through the ITSM tiers 0, 1, and 2 lifecycles.
-...
Jul 16, 2021
Description The Service Desk (SD) Manager shall provide support for a national service desk supporting over 26,000 + end users. The SD Manager will manage the performance of Tier 0 through Tier 2 service desk agents and Field operations technicians ensuring compliance with established Service Level Agreements (SLAs). Leveraging ITIL and HDI best practices, The SD Manager will have a solid technical background combined with exceptional customer service experience. A problem-solving attitude with an ability to motivate the team to achieve specific goals are essential skills to perform well in this position. Communication skills are a must as the SD manager will be required to interact with all areas of leadership to further refine, optimize, and transform the service desk.
RESPONSIBILITIES
- Oversee 100% of the requests, incidents, and problems submitted through the ServiceNow ITSM platform.
- Manage customer issues through the ITSM tiers 0, 1, and 2 lifecycles.
-...
Description SAIC is hiring a Technical Help Desk Analyst to support the U.S. Army Enterprise Service Desk team at Fort Huachuca, AZ .
The successful candidate will have excellent customer service experience; a deep desire to work in IT; a CompTIA certification; and a US Citizen with the ability to obtain a DOD Secret clearance
Rotating Shift
Rotating-shiftwork is required, with additional pay for 2nd and 3rd shift. Weekends and Holiday possible based on client needs. MUST BE ABLE TO WORK a 8 HR shift within the 1st/2nd/3rd shift options, and the shift options vary.
Job Duties
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products....
Jun 24, 2021
Description SAIC is hiring a Technical Help Desk Analyst to support the U.S. Army Enterprise Service Desk team at Fort Huachuca, AZ .
The successful candidate will have excellent customer service experience; a deep desire to work in IT; a CompTIA certification; and a US Citizen with the ability to obtain a DOD Secret clearance
Rotating Shift
Rotating-shiftwork is required, with additional pay for 2nd and 3rd shift. Weekends and Holiday possible based on client needs. MUST BE ABLE TO WORK a 8 HR shift within the 1st/2nd/3rd shift options, and the shift options vary.
Job Duties
Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products....
Description The Junior Service Desk Technician will provide support to an important government customer in Chandler, Arizona. Service Desk Technicians are to strive to high rate of first call resolution but are also expected to follow proven processes with routing tickets to the appropriate support groups whenever possible. The Service Desk provides 24x7x365 support to 30,000+ users and all technicians must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.
This role will include, but will not be limited to the...
Jun 05, 2021
Description The Junior Service Desk Technician will provide support to an important government customer in Chandler, Arizona. Service Desk Technicians are to strive to high rate of first call resolution but are also expected to follow proven processes with routing tickets to the appropriate support groups whenever possible. The Service Desk provides 24x7x365 support to 30,000+ users and all technicians must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.
This role will include, but will not be limited to the...
Description The Service Desk Technician will provide support to an important government customer in Chandler, Arizona. Service Desk Technicians are to strive to high rate of first call resolution but are also expected to follow proven processes with routing tickets to the appropriate support groups whenever possible. The Service Desk provides 24x7x365 support to 30,000+ users and all technicians must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to manage escalated issues from less experienced Service Desk staff. The SD Technician Level III will escalate to other Engineering groups and/or initiate bridge calls in order to research and implement fixes or workarounds to mitigate user and business impact. The Service Desk Technician will be handling...
Jun 05, 2021
Description The Service Desk Technician will provide support to an important government customer in Chandler, Arizona. Service Desk Technicians are to strive to high rate of first call resolution but are also expected to follow proven processes with routing tickets to the appropriate support groups whenever possible. The Service Desk provides 24x7x365 support to 30,000+ users and all technicians must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to manage escalated issues from less experienced Service Desk staff. The SD Technician Level III will escalate to other Engineering groups and/or initiate bridge calls in order to research and implement fixes or workarounds to mitigate user and business impact. The Service Desk Technician will be handling...
