2 jobs found in Bw

Description SAIC has an excellent opportunity for an experienced, self-directed, Asset Management Technician.  This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany.    The Asset Management Analyst (AMA) requires extensive experience with gathering detailed hardware and software inventory information to develop and maintain an effective asset management program. The Asset Management Analyst supports activities to manage IT assets in classified and unclassified domains, navigate procedural and policy boundaries to conduct on-site inventory of assets across the Enterprise, identify and remove obstacles to the completion of asset inventories, follow established procedures for the decommissioning of IT assets, and manage supplies. The Candidate must possess excellent interpersonal, business management and customer service skills and will participate or be responsible for: Work directly with...

Description SAIC has an excellent opportunity for an experienced, self-directed, IT Service Desk Technician. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany.   The Service Desk Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and end user devices. Assist users via remote access and phone. Provide support to users in resolving problems using service desk center tools. Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications. Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution. Ensure tickets are addressed within identified Critical Success Factors (CSF) and in alignment with ITIL best practices. Ensure all actions are professionally and...