163 jobs found in North Carolina

Cary, NC, United States Full-Time Technology Job # 521970 What you’ll be doing... Verizon is seeking a strong supervisor to join their teamat the Cary Network Management Center in Cary, NC. This position will rotate specific shifts. As a Unified Transport/Intelligent Edge Network & Global IP Supervisor you will be responsible for the front-line management of the next generation of engineering teams performing surveillance and repair of the various Verizon backbone and infrastructure networks in addition to the new IEN. You will provide tactical strategy and direction for all outage and impacting network events. Additionally, you will operate as an escalation facilitator, drive projects, create opportunities for enhancement, and managing the group through priority events. When you join Verizon, You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things, and innovating in areas such as video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at Verizon! Join Verizon as we leverage our existing IP Networks with automation and turn of the century infrastructure. We are building opportunities within Verizon for career growth, network growth, technology growth, and the opportunity to impact how we develop the next generation Global Telecommunications Verizon supplies the world! This position seeks intelligent, forward thinking, collaborative-minded, and adaptable leaders. Come see how you can enhance Verizon and our global customers. We are building and developing onsite training utilizing Verizon’s HR, Vendor support, Tier 2 Technical support, On the Job training, scripting, and automation! It is an exciting time at Verizon. We are deploying millions of miles of fiber that will power our Intelligent Edge Network (iEN). The iEN unifies services for Enterprise, Businesses, Consumers, and Wireless through bleeding-edge technology and innovation. Verizon is enabling 5G wireless speeds up to a Gigabit per second; ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing; and we building the blueprint for what it means to have a truly resilient Edge Network. The iEN Team is dedicated to evolving Operations to meet the demands of running the Network of the tomorrow. Read below on the functions a Verizon Leader will perform. Strategic development / tactical implementation of global response plans to network-impacting events. Mentoring a team to the betterment of the individual and the organization. Supervising a cross-functional groups of engineers supporting multiple networks and technologies. Updating and maintaining scheduling. Processing root cause analysis of outages and major network events. Tactical Outage and Situational Management. Handling special requests. Analyzing and Driving critical transformation business initiatives. Performing rotational on-call duties as well as work rotational weekends/holiday/multiple shifts. What we’re looking for... You'll need to have: Bachelor’s degree or four or more years of work experience Four or more years of relevant work experience Even better if you have: Bachelor’s degree in Business Administration/ Business Management/Engineering. Knowledge of Network Equipment and Systems. Operations experience. Management experience with multifunctional teams. Excellent verbal and written communication skills. Ability to present information to executive management. Capability to communicate at all levels of the business. Leadership skills and business acumen within a large organization Five or more years of multidisciplinary leadership experience, preferably in the Telecommunication Industry, managing organizational budgets and projects. Technical understanding of IP layer 1/2/3 protocols. Experiencein managing a complex process and driving results. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Cary, NC, United States Full-Time Technology Job # 522244 What you’ll be doing... The Cary Network Management Center is seeking motivated and driven engineers to support management of Verizon’s Transport network and technologies. When you join Verizon, you’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things, and innovating in areas such as video entertainment. Of course, Verizon offers great pay and benefits, but we offer much more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, you can find your future here at Verizon! Handling phone calls to respond to network alarms and events for proactive network monitoring. Managing Trouble Tickets, Outage communications, and process escalations for internal and external customers. Generating, driving, and updating Trouble Tickets via internal ticketing system. Performing fault isolation, triaging, and repairing network events to ensure the health of our network. Working with external and internal Verizon organizations to coordinate and troubleshoot network events. Providing network technical assistance to external teams by communicating technical details to customer service centers, technical support organizations, and executive management teams during network events and major outages. Enhance automation through scripting and robotics process automation (RPA) to improve team functions and efficiency. What we’re looking for... You’ll need to have: Bachelor’s degree or one or more years of work experience. Even better if you have: A degree in telecommunications, computer science, or other telecom relevant discipline. Experience working in a 24x7 Network Operations Center including working in a shift work environment. Two or more years of relevant work experience. Strong interpersonal, writing and problem-solving skills. Ability to provide timely and accurate network information to both management and other organizations during network events and major, critical and catastrophic outages. Ability to work under dynamic fast paced conditions while multitasking. Ability to work well within a teamwork environment but also independently as needed. Scripting with Python, No-JS, Perl, or equivalent languages with examples of projects implemented. Experience driving automation initiatives. Willingness to travel. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better

Cary, NC, United States Full-Time Technology Job # 504255 What you’ll be doing... The Unified Communications team within Verizon supports >10k Contact Center internal employees who provide support for Enterprise, Business, Federal, State and Local Government, Global Network Technology, and Wholesale Verizon customers. You'll work with other engineers, developers, and users to integrate with Intelligent Call Routing platforms, Automated Call Distribution systems, Voice Portal applications, Digital Workplace, "automating all things", design and implement Intelligent Contact Routing strategies to provide Verizon customers with the best experience. If you are mission-driven and enjoy challenging work, this is definitely the team for you. Planning, designing, developing, coding and testing software systems or applications for software enhancements and new products; revising and refining as required. Participating in the development of project timelines, implementation design specifications, system flow diagrams, documentation, testing and ongoing support of systems. Conceptualizing and developing prototypes quickly in working with the product and architect. Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment. Deploying high-performance distributed microservices and systems for platform products. Maintaining and improving existing code with pride of ownership. Providing extensive experience with Genesys products (i.e. IRD, Network Router, TServer, ICON, other). Owning end-to-end availability and performance of mission-critical services and building automation to prevent problem recurrence; automating response to all non-exceptional service conditions. Identifying opportunities to improve current platform: enhancing current toolchain or identifying new tools to POC. Looking for ways to reduce manual processes by replacing it with automation. Documenting common processes to enhance the user experience and administration of the tool. Managing the ticket queue by providing efficient assistance to the end user. Providing 24x7 production support to all tools within the automation platform. Participating in an on-call rotation. Communicating continuously with management and peers about the status and progress of ongoing projects. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Experience with Genesys Call Routing platform. Even better if you have: Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, Technology, and/or other related fields of study. Technical experience in the Contact Center Services area. Five or more years of Genesys, Avaya, IVR, and CTI technologies experience (development & configurations) Experience with integration to Hosted Intelligent Call Routing platforms (i.e. Verizon's NGSN, 3PCC, Hosted ICR, IPTF, IPIVR products and features) Experience in the Genesys Call Routing platform, including but not limited to the following features: On-Premise Routing, CTI functions, Multi-media (including voice, chat, email, and social), Reporting platforms (Icon, Infomart, and CCPulse), Infrastructure, and Integration with non-Genesys products (i.e. Avaya, desktop applications, Screen Pop) Experience in Automatic Call Distributors. Experience in the design, development, configuration and implementation of Genesys. Genesys IRD, Oracle Database/SQL Java JavaScript. Good communication skills, ability to work independently, strong work ethic with good time management with the ability to work with diverse teams and lead meetings. Ability to find and fix issues at the root, ultimately leading to a more stable environment and better documented and planned releases. Ability to train and mentor more junior staff to help them grow and progress into a higher level position. Telephony experience: Genesys, Avaya, and 800 number and International/Universal Toll-Free routing. Java and .NET development experience. Enhanced telecommunications knowledge including VoIP, SIP, RTP, H323. Ability to perform with a strong sense of urgency. Excellent written and verbal communication skills including technical diagrams, call flow diagrams and common Office applications (ie MS Office and/or Google Suite applications) Experience in multiple programming languages such as C++, .net, open source PHP, Java, CSS. Knowledge of software architecture, networking and distributed systems, design patterns, and UNIX/Linux environments. Experience with browser-side client technologies including HTML5, CSS, ReactJS/Redux and object-oriented JavaScript, or experience with server-side client technologies including Java or C++, .net and open source PHP. Experience with development with HTTP/RESTful APIs, Microservices. Experience with test-driven development, continuous integration and continuous deployment processes. AWS services experience (EC2, S3, RDS, SQS, EFS and CloudWatch). Experience using configuration management tools to build automation (i.e. Ansible). Experience working in a fast-paced environment supporting multiple products across the organization. Experience multitasking multiple high priority objectives. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Wilmington, NC, United States Full-Time Technology Job # 521139 What you’ll be doing... This position will drive profitable growth and business innovation by virtualizing applications and desktops using cloud and virtualization technologies. You will help Verizon move desktops, applications, and infrastructure from on-prem data centers to AWS. You will help design, configure, secure, deploy and maintain large scale systems that support thousands of users around the globe. You will lead large scale projects from start to finish working with talented engineers and business leaders from multiple departments. You will communicate technical information to technical and non-technical audiences, and you take pride in your ability to share your considerable knowledge with your peers. Responsibilities: Engage with key business stakeholders in discussion on business strategies and opportunities for large scale projects. Build strong working relationship and develop deep partnership with the business. Participate in large portfolios of Virtualization projects and deliver innovative technical solutions. Participate in design and development of virtual applications and desktops in cloud environments. Design, build, secure, and maintain infrastructure and desktop system in AWS. Design, build and maintain Citrix environments in AWS and on-prem. Drive technical innovation through active research and applications of new theories, techniques, and technologies. Provide third tier support for IT, call centers, retail stores, and enterprise customers. Provide support for Thin Client Management using HP DM Software. Provide 24x7 support as required. What we’re looking for... You’ll need to have: Associate’s degree or two or more years of work experience. Three or more years of relevant work experience. Even better if you have: A degree. Five or more years of work experience. Three or more years of experience in AWS. Five or more years of experience with Citrix. Experience with Windows Server. Experience with Windows 10. EC2, Cloud Formation, Autoscaling, CloudWatch, SNS, S3, EBS, CLI. Citrix XenDesktop, XenApp, CAG. Experience with HP Device Management (DM) Software. Experience with the Automation Tools. Strong experience with PowerShell. Strong communication and interpersonal influencing skills. Excellent problem solving and critical thinking capabilities. Experience with SQS and database management. Experience in leading large scale data center projects. Jenkins, Ansible, Puppet, Chef, Python. Experience with Linux. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Cary, NC, United States Full-Time Technology Job # 517396 What you’ll be doing... The Cary Network Management Center is seeking motivated and driven engineers to support management of Verizon’s Intelligent Edge Network (iEN) encompassing Unified Transport, Next Generation Passive Optical Network v.2 (NGPON2), Multi-Service Edge, Base Network Controller, IP Routing, SDN/NFV, and Converged Core technologies. When you join Verizon, you’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things, and innovating in areas such as video entertainment. Of course, Verizon offers great pay and benefits, but we offer much more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, you can find your future here at Verizon! Join Verizon as we leverage our existing IP Networks with automation and turn of the century infrastructure. We are building opportunities within Verizon for career, network, and technology growth you will be empowered with an opportunity to impact how we develop the next generation Global Technology that Verizon supplies! This position seeks intelligent, forward thinking, collaborative-minded, and adaptable entry level engineers. Come see how you can enhance Verizon and our global customers. We are building and developing onsite training utilizing Verizon’s HR, Vendor support, Tier 2 Technical support, and On the Job training(scripting, and automation)! It is an exciting time at Verizon. We are deploying millions of miles of fiber that will power our Intelligent Edge Network (iEN). The iEN unifies services for Enterprise, Businesses, and Consumers through bleeding-edge technology and innovation. Verizon is enabling 5G wireless speeds up to a Gigabit per second; ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing; and we building the blueprint for what it means to have a truly resilient Edge Network. The iEN Team is dedicated to evolving Operations to meet the demands of running the Network of the tomorrow. Read below on the functions an entry level engineer will perform. Proactive network monitoring, following established procedures when responding to network alarms and events. Trouble Ticket management, Outage communication management, processing escalations. Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices. Perform triage, fault isolation, and remediation of network events. Work with external and internal Verizon organizations coordinating and troubleshooting network events. Willingness to work all shifts, enhance automation through scripting and robotics process automation (RPA), and improve how the team functions for increased efficiency. Provide timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages. What we’re looking for... You’ll need to have: Bachelor’s degree or one or more years of relevant work experience. Even better if you have: A degree in computer science, electrical engineering or equivalent discipline. Knowledge of Synchronis Data Link Control (SDLC) concepts and methodologies, supporting automation initiatives and process improvements. Knowledge of Cloud and Virtualized solutions (OpenStack/VMWare). Strong customer service and interpersonal skills, including excellent written and verbal communication skills. Network Operations Center experience. Scripting with Python, No-JS, Perl, or equivalent languages with examples of projects implemented. IP networking certifications. Experience driving automation initiatives. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

  Cary, NC, United States Full-Time Technology Job # 514904 What you’ll be doing... ThisEngineer position will be dedicated to focusing on the IP/ Network troubleshooting for our Global IP Network. In our Global IP Network, our services include SES, Public IP, Private IP, XO, IDN/VMN, and CEA/CPA. We partner closely with our Verizon Enterprise Solution teams as well as our Overseas EMEA Teams located throughout Europe, Latin America, and Asia. Our team works very well together and are currently enchaining our documentation, training, and work environment. Join our team as we begin to prepare our network transformation towards the Intelligent Edge Network. You'll be on the forefront of supporting our traditional networks as we begin to train you and our engineers for the up-coming migration into the IEN! Proactive network monitoring, following established procedures when responding to network alarms and events. Trouble Ticket management, Outage/LOD notification management, processing escalations. Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices. Perform triage, fault isolation, and remediation of network events. Work with external and internal Verizon organizations coordinating and troubleshooting network events. Willingness to work all shifts, enhance automation through scripting and RPA (bots), and improve how the team functions for increased efficiency. Provide timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of relevant IP/Network work experience. Three or more years of relevant work experience Even better if you have: A Master’s degree. Strong IP/Network knowledge Knowledge of TCP/IP. Strong customer service and interpersonal skills, including excellent written and verbal communication skills. Network Management Center/Network Operations Center 24x7 Work Experience. Strong working experience with Python (or equivalent) scripting. Experience driving automation initiatives and process improvements. Experience with creating or updating Process Documentation. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Charlotte, NC, United States Full-Time Technology Job # 520671 What you’ll be doing... The Project Implementation Engineer will report to the Manager-Project Implementation and work with all SE field engineering managers/directors. The person will be focused on providing standardized program reporting for all select field engineering programs. Provide accurate and detailed program reporting for all major network programs (New Build, Carrier Add, small cells, 5G, Interconnect etc). Develop project tracking tools and systems to accurately document milestones completions, project issues, project jeopardies, and overall project completion. Identify opportunity and program gaps via effective data analytics and automation Drive process standardization across southeast engineering via Process mapping, standard reporting, and process optimization Develop automation for reporting and other high-level network initiatives Lead tool development to support automation Partner with NS for FUZE SPM development and site tracker to FUZE SPM migration. Delivering written/oral executive-level reporting, presentations and communications. Providing management with project status updates, feedback, and appropriate reporting on key, process-focused objectives. Able to present for all leadership meetings and events. Maintain excellent communication with Functional managers and Directors to ensure early identification of issues a timely reporting of status. What we’re looking for... The role is to drive standardization, automation, effective reporting to identify program progress and gaps and to deliver needed network results. You will have the ability to successfully communicate ideas and recommendations to all levels within the organization, using negotiation, persuasion, and discretion to achieve objectives. You'll need to have: Bachelor's degree or four or more years of work experience. Four or more years of relevant work experience. Experience in the Telecommunications and Wireless industry. Willingness to travel. Even better if you have: Bachelor’s degree in Electrical, Computer or Systems Engineering or Computer Science. Knowledge of Agile, Lean, Six Sigma, and Design Thinking concepts, practices and tools, and the capability of articulating the fusion of such practices to drive superior business outcomes. Preferred if you have certification in Six Sigma methodology, including Green Belt, Black Belt or Master Black. Excellent interpersonal and leadership skills. Excellent presentation skills with strong communication capabilities, both oral and written. Ability to adapt quickly to changes in business conditions. Results oriented, a strong sense of urgency, proactive and flexible. Experience building relationships and fosters teamwork. Ability to adapt quickly to changing business conditions. Strong verbal & written communication skills to interact with other departments and teams to achieve objectives and improve processes. Strong conflict resolution and negotiating skills. Strong organizational skills and ability to handle multiple tasks. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Cary, NC, United States Full-Time Technology Job # 520676 What you’ll be doing... Verizon is in search of an Automation & Platform Product Architect in the SDN/NFV area with a special focus on enabling orchestration and assurance for the Enterprise & SMB segments. Software Defined-Networking (SDN) and Network Function Virtualization (NFV) are disruptive technologies that will reshape the IP and Managed Services portfolio. The total service provider NFV market will grow from $7.3 billion in 2015 to almost $29B in 2020, with a CAGR of 32% with revenue from outsourced services for NFV projects growing from $4.7B in 2015 to $13.7B in 2020 (IHS –January 2017). Verizon holds a coveted leadership position in the 2017 Gartner global network services magic quadrant. Ideal candidate should be comfortable in fast paced, results oriented and innovative environment focused on next generation network use cases using SDN/NFV technology. Ideally you have experience in managed network services like SD-WAN, Wi-Fi, Analytics or other rising areas of network focus and want to transform managed services with the latest in SDN/NFV. Knowledge in the areas of managed services, cloud, SDN/NFV and virtualization (OpenStack & other virtualization platforms) are required. Looking for strong entrepreneurial attitude able to coordinate both business and technology strategy based on market trends. Responsibilities will include start-to-finish activities through both direct and indirect analysis: market intelligence, customer feedback, prevailing technologies, proof-of-concept, and driving the principal architecture. The candidate should be able to work in an agile environment across stakeholder organizations (including Product Management, Operations, Order Management, Billing, etc.).The role requires cross-functional communication and decision making in order to drive Managed Services objectives. What we’re looking for... You will need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Willingness to travel up to 25 %. Even better if you have: A degree. Ten or more years of technology experience (Network, Cloud, Application Management, Security). Technical knowledge of network (MPLS, internet, wireless) and cloud platforms (OpenStack, AWS, Azure, etc.). Strong Product Development background with key focus on customer experience journey. Strong technical background to provide systems perspective and expertise for orchestration and assurance products, services and E2E solutions. Knowledge and industry expertise to provide systems perspective and expertise for existing SDN/NFV technologies and vendors. Excellent communication skills and lead discussions with both technical and customer facing groups. Out of the box thinking to identify new vendors, use cases and market opportunities for next generation managed services with SDN and NFV technologies. Experience in agile IT development processes and collaboration tools (e.g. JIRA, Confluence, etc.) as well as vendor management. Represent Verizon at industry conferences, tradeshows and other partner events. Leadership acting as a change agent in the managed services space using SDN/NFV to create/enable solutions for various channels such as large enterprise, indirect, federal/government and small/medium business markets. Five or more years of managed services leadership and SDN/NFV experience, preferably a blend of wireless/wireline technologies in applications, virtualization, security and network. Experience in crafting impactful messaging to executive internal/external audiences using PowerPoint/Word and meaningful/concise communication to peer groups via e-mail. Experience developing virtualized application integration frameworks both in cloud and in x86 based hardware. Experience in ideation or development of cutting edge applications like Mobile Edge Computing, Blockchain. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Cary, NC, United States Full-Time Technology Job # 521148 What you’ll be doing... Verizon is seeking a Network Engineering and Operations Engineer who is highly motivated, and intellectually inquisitive with a passion for delivering results that matter. In this position, you will develop a mind for missions, apply network solutions, manage projects from start to finish, and ultimately solve problems that really matter. If you’re tired of the mundane cubicle jobs and want to join a friendly, passionate team with limitless potential for growth, we’d love to meet you! Responsibilities associated with this position include: Learning and applying new technical skills to support interdepartmental objectives (e.g., support for responding to Robo-Call activities, VoIP Switching, Traffic Monitoring, completing Traceback requests, performing Network Blocking). Performing advanced analytics using vendor provided software systems (e.g., Empirix, IRISview). Using big data engines, providing deep data analytics to solve complex network issues (e.g., one-ring call scams, call spoofing, fraud). Communicating escalations directly and working directly with a multiplicity of support teams for immediate attention to mass calling events, Network SPAM, and call spoofing cases. What we’re looking for... You’ll need to have: Bachelor’s degree or one or more years of work experience. Even better if you have: A degree. A degree in Computer Science, Engineering, or related field. Strong oral and written communication skills. The ability to follow documented processes and procedures. Strong detail orientation. The ability to solve complex problems creatively. The ability to work with internal and external organizations by coordinating, troubleshooting, and driving the remediation of network events. The ability to work a flexible schedule, including shift work, weekends, and holidays. Effective organizational and multi-tasking skills. Demonstrable kill in scripting languages (e.g., Python, No-JS, Perl). Willingness to work in a 24x7 environment and support any shift. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Uber Expert, In-Person Support - Charlotte, NC Community Operations, Community Operations in Charlotte, North Carolina About the Role We're looking to grow our support team at our Greenlight location in 10039 University City Blvd Charlotte NC. Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.  Please note that the Uber Expert position is an hourly customer support role with a set wage.   This role is full-time role and approximately 35 hrs/week. What You'll Do Deliver 5-star, in-person support to our driver-partners Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) Help brand the Uber name and get driver-partners excited to be on the road Stay on top of new Uber policies, procedures, and programs that affect driver-partners Work with the Driver Operations team to make our support processes even better Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends) What You'll Need You have some combination of retail, sales, client-facing, and/or customer service experience You're comfortable learning and adapting to new technology You're an outstanding communicator, with the ability to interact and connect with many types of personalities You are willing and enthusiastic about selling our product to potential driver-partners You're a patient teacher and have a passion for empowering others You're able to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask You're self-motivated and able to operate independently with minimal oversight About the Team Uber's driver-partners are our most important customers, and we're building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community. At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

PCI Principal Security Consultant Charlotte, NC, United States Full-Time Consulting Job # 517070 Date posted - 2019-06-06 In this role the PCI Principal Consultant will facilitate the sales process by: fielding customer inquiries, listening to customer concerns, asking probing questions, performing needs assessments and developing statements of work and level of effort estimates. This person will also work with the sales teams to cultivate and improve customer relationships and work with the internal teams (e.g. legal, account management, order setup etc.) to advance opportunities through stages of the sales funnel. Lastly, the selected candidate will speak at conferences and write in industry publications to demonstrate Verizon’s thought leadership. In this role you’ll be responsible for: Monitoring project delivery for timeliness. Monitoring project delivery to ensure deliverables meet quality expectations. Managing relationship with customers throughout engagements. Modeling behaviors for other consultants to emulate (e.g. timely completion of timesheets, expense reports, concise customer communications etc.). Cultivate and maintain expertise on PCI compliance nuances within a specific industry vertical (e.g. Healthcare, FedGov, Financial services etc.). Cooperate with managers to provide feedback on consultants' performance. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Five or more years of experience as a Qualified Security Assessor actively performing assessments or remediation engagements. Multiple industry certifications such as CISSP, CISA, CRISC, ISO 27000 LA, PMP, ITIL etc. Even better if you have: A degree in a relevant field. Ten years’ experience in Information Security roles with progressively increasing responsibility. Knowledge in tackle emerging areas of technology (e.g. cloud migration, digital transformation etc.) and provide guidance to customers based on his/her PCI expertise. Initiative; self-starter with the ability to take initiative and someone who can press-on towards an objective with ambiguous, imprecise or incomplete data. Ability to listen first- both to what is said explicitly or implicitly in order to deliver or exceed customer needs. A team-first orientation and are willing to support the development of others. Willingness to travel. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Lead Federal Network Engineer Cary, NC, United States Full-Time Operations Job # 519124 Date posted - 2019-06-06 The mission of the Army Reserve CIO/G-6 is to provide secure and integrated signal and information technology capabilities that strengthen the Army’s combat readiness. The Army Reserve Network (AR Net) is embarking upon network modernization initiatives that requires continuous improvement efforts drive our business and you will work with customer technical teams to provide solutions for customers' internet working communications requirements. You will be performing routed/switched network design activity for our large enterprise customer data networks. As the primary interface to customers in support of their WAN/LAN enterprise projects, you will make us better by creating great enterprise customer data networks. Investigating, designing, planning, and implementing communications networks. Partnering with customer teams to develop solutions that support their requirements. Preparing network schematics to define and illustrate network design solutions. Creating hardware and software configuration upgrades. Providing IP addressing and routing strategies. Preparing detailed work orders for technicians. What we’re looking for... Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your stakeholders’ expectations. Talking to people comes very naturally to you and you have an ability to communicate complex information in a way that people understand – whether verbal or written. You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Even better if you have: A degree. Cisco Certified Network Administrator (CCNA) certification. Experience with Cisco LAN switching, WAAS, Juniper routing and internal wireless products. Project management experience. Experience with contemporary technologies including MPLS, TCP/IP, IPSec, BGP, QoS, IP Telephony, Multicast, and/or other similar tools. Technical knowledge and CCNP experience. Designed and implemented large scale customer networks. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Firewall Security Engineer Cary, NC, United States Full-Time Systems/Data Security Job # 509758 Date posted - 2019-06-03 Verizon's Converged Security Operations Center (CSOC) is a 24x7x365 work center that provides managed security services for medium to large companies. The CSOC currently manages over 1500 devices for more than a dozen customers. We also partner with our Network Operations Center and Analytic Operations Center groups to provide a seamless management solution to our customers. The CSOC is one of a small number of organizations that has both ISO and ITIL certifications. As a Tier III Security and Firewall Engineer, you will work as a Subject Matter Expert on Palo Alto firewalls and collaborate with the broader security engineering and project management teams to create custom solutions for your assigned customer. Primary responsibility is focused on change management, incident management, and onboarding of new devices in an enterprise, global environment. Responsibilities: Work with design engineer, project engineer and project manager on customer transition, implementation, or transformation projects. Participate in change management to include: create/update/close change requests in requisite change system, design change and submit change forms, or review submitted change forms and correct any deficiencies, stage or implement change and troubleshoot failed changes. Perform troubleshooting and diagnosis of complex enterprise security device incidents using vendor provided tools, log files, Verizon provided tools/scripts, etc. Work with enterprise security device vendors to resolve complex incidents, replace defective hardware, and receive software patches/fixes to resolve incidents. Perform in-depth research of assigned problems to identify resolution options, document options, select best option, and present information to the customer and implement approved resolution. Attend incident calls, review and understand documented processes, update process documents, provide peer-to-peer training and interaction with high level Verizon and customer managers. Create and present Root Cause Analysis (RCA) document when requested. Develop scenarios to mock possible incidents for training purposes. Assess vendor vulnerability reports against existing customer devices and work with the customer to implement mitigation activities if required. Act as an escalation point for Tier2 to deal with any issue when required to assist engineers with troubleshooting, configuration, replacement, updating or installation of enterprise security devices. Take ownership of assigned tasks, resolve tasks within assigned shift or correctly transition incident to oncoming shift if not resolved, and track task to resolution. Deliver presentations via training sessions, web pages, or 1-on-1 training to Tier2, Tier3 peers and project engineers. Perform monthly checks of device operations to include: OOB testing, backups, password management, etc. Resolve any issues identified. Create, distribute, analyze and evaluate network management performance reports to requestors. Participate in the Capacity Management process by analyzing and providing input for capacity reports to the Project Engineer and Security Engineering. Participate in audit and compliance assessments performed internally, by external vendors or by customer audit teams. Create personal performance objectives/goals to align with corporate objectives. What we’re looking for... You'll Need to Have: Associate’s degree or three or more years of relevant work experience Three or more years of experience as a security engineer focused on the implementation, confirguration, and advanced troubleshooting of firewalls Experience working with TCP/IP, Ethernet networks and troubleshooting tools, such as tcp dump, trace, etc. Experience with Internet protocols such as UDP, ICMP, DNS, SMTP, POP, HTTP, and SNMP Experience with both physical and network/host level security Even better if you have: An Associate's Degree or higher Four or more years of experience as a security engineer managing, implementing, configuring, and troubleshooting Palo Alto firewalls Active ITILv3 certification or eligibility to obtain and maintain the certification Experience working in 24x7 centers with complex, mission-critical, high transaction, high availability environments Excellent understanding and knowledge of enterprise firewall functionality, including Palo Alto, Fortinet, Checkpoint, Juniper, Cisco ASA, etc. Understanding of Caching/Proxy/AV devices, including Bluecoat, Cisco, NetCache, etc. Understanding of Global/Local load balancing devices including F5 (LTM, ASM, 3DNS), Cisco ACE, etc. Knowledge of networking technologies, such as routers, switches, routing protocols Understanding of VPN devices including Juniper, Cisco, etc Understanding of Enterprise Management tools including PaloAlto, FortiManager, Provider-1, Enterprise Manager, CSM, etc. Understanding of the 7 layers of OSI model and ability to troubleshoot complex incidents involving first four layers Knowledge of established security procedures, policies and best practices Understanding of how proposed architectural changes will impact the customers’ business and the ability to articulate outcomes to technical and non-technical audiences Excellent verbal and written communication skills and the ability to work in a fast paced team environment Linux/Unix command line administration skills Web Development/Scripting (perl, python, bash, sql, java) skills Strong interface skills to work with customer employees, Program Office employees, other Verizon employees and senior management Ability to provide critical information in a clear, concise and quick manner Understanding of industry trends in all areas of Information Security Ability to multitask, prioritize and resolve urgent issues Security certifications like: CISSP, Checkpoint CCSA/CCSE, F5 Essential/Advance certifications, Proxy certifications (BlueCoat, Redline, NetCache), Cisco Security certification(s) Cisco Network certification(s) 22CyberNET 22CyberVES When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Penetration Testing Consultant Cary, NC, United States Full-Time Consulting Job # 504181 Date posted - 2019-04-24 As a Penetration Testing Consultant you should have a basic understanding of vulnerability assessments, penetration testing, and professionally relaying technical vulnerabilities and their impact to technical and non-technical customers. You will perform various penetration testing assessments for Verizon’s enterprise customers as an individual contributor or as part of a team delivering the assessment. The assessments that would be delivered would either be remote or onsite at a customer location. In this role you’ll be responsible for: For the remote assessments you will telecommuting from your home office connecting into Verizon’s attack lab to perform assessments or for internal assessments travel to the designated customer locations. Identifying vulnerabilities, exploiting vulnerabilities as well as learning from Verizon’s Penetration Test team on how to perform post-exploitation activities and explaining the path to compromise to external and internal stakeholders. The basic understanding of how to perform these activities manually and also leveraging automated tools. What we’re looking for... You’ll need to have: Associate's degree or two or more years of work experience. Three or more years of relevant work experience. Three or more years of experience in Information Technology. One or more years of experience in vulnerability assessment and penetration testing. One or more years of experience in performing one or more of the following: Network, Application, Mobile application, or Wireless penetration testing. Even better if you have: An Associate’s Degree. Experience with network, application, and wireless security testing to include using tools, manual testing, and various testing techniques. 22CyberVES 22CyberOPS When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Principal Consultant Penetration Testing Cary, NC, United States Full-Time Consulting Job # 506448 Date posted - 2019-04-24 The Penetration Testing professional should be very proficient in vulnerability assessments, penetration testing, Red Team assessments, and professionally relaying technical vulnerabilities and their impact to technical and non-technical customers. The consultant would perform various penetration testing assessments for Verizon’s enterprise customers as an individual contributor or lead a team delivering the assessment. The assessments that would be delivered would either be remote or onsite at a customer location. For the remote assessments the consultant would telecommute from their home office connecting into Verizon’s attack lab to perform assessments, or for internal assessments travel to the designated customer locations. The consultant should be comfortable identifying vulnerabilities, exploiting vulnerabilities, performing post-exploitation activities, and explaining the path to compromise to external and internal stakeholders. The consultant should have experience performing these activities manually and also leveraging automated tools. Additionally the consultant should be proficient in one or more programming languages (Python, Perl, etc.) and comfortable developing tools and scripts to assist with delivering assessments. As a penetration tester, you will actively exploit vulnerabilities and then then use what we find to help develop solutions that can secure the enterprise. Our assessment process includes four components: Discovery: Working with the customer to take stock of system elements, including networks, applications, and mobile assets. Gather key information including registration data, operating system, patch, and service version information, and system and application configurations. Vulnerability Identification: Based on what we learn during the discovery phase, you will then take steps to challenge them. Using a variety of applicable tools, including in-house and commercially available programs, you will create a real-world scenario where you attempt to compromise system, application, and mobile security, gain unauthorized access to resources, or disrupt and exploit system services. Exploitation: As a security expert, you will exploit vulnerabilities detected during the identification stage, to determine the level of impact to the enterprise, had someone with malicious intent attempted the same action. Post Exploitation: If access to any vulnerable hosts is achieved, you will attempt to escalate privileges on these exploited systems and leverage this access to gain additional access into the network you are testing. During this stage multiple different cutting edge techniques will be used to identify multiple potential ways to compromise a customer’s network and then provide recommendations for remediation. In this role, you’ll be responsible for: Provide consulting services in the discipline of vulnerability assessments and penetration testing. Be responsible for delivery and post-delivery support. Provide delivery of specific vulnerability assessments and penetration testing services including: Network, System, Application, Mobile, traditional web, and wireless. Security Source Code Review. Secure Application Development Training. Participate in the development of new Threat & Vulnerability practice services. Provide presentations to clients. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Eight to ten years of experience in vulnerability assessment and penetration testing and ten+ years in Information Technology. Eight to ten years of experience in performing one or more of the following: Network Application Mobile application Wireless penetration testing Proficient in one or more programming languages (Python or Perl). Experience delivering penetration testing consulting engagements. Experience in information technology/cyber security. Red Team or Ethical Hacking experience. Experience delivering vulnerability assessments and penetration tests. Willingness to travel up to approximately 50% of the time. Even better if you have: A degree in a technology related field. A strong grasp of network, application, and wireless security testing to include using tools, manual testing, and various testing techniques. Eight or more years of experience delivering penetration testing consulting engagements. Ten or more years of experience in information technology/cyber security. Experience delivering vulnerability assessments and penetration tests; ideally, in a consultative environment. Experience with web and mobile application penetration testing highly. Certification (preferred not required): OSCP/CEH/OSWP/OSCE/OSEE/OSWE/CISSP) Written and verbal communication and formal presentation skills. Ability to work with clients effectively. 22CyberVES 22CyberOPS When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Associate Infrastructure Architect Cary, NC, United States Full-Time Consulting Job # 507812 Date posted - 2019-05-14 This position interfaces and interacts frequently with Verizon’s overlay and specialized services sales and support teams. In addition, individuals in this position will be required to provide presentations and briefings to senior level executives, participate in technical customer meetings, support bid and proposal efforts, and represent the technical solution along with pertinent processes both internally and externally. Partner with the solution team in developing, documenting and presenting an integrated solution for complex opportunities based upon the client's requirements and Verizon's products/services and those of all required third party vendors/partners necessary to provide an end-to-end solution. Collaborate with all internal parties to validate all of the solution components including optimizing costs to meet business case needs specified by client executive/enterprise architect. Work with the transition team to develop the transition plan and design and document the integrated solution to help shape the deal economics. Participate in the transitioning of customer accounts from their existing technology services environment to a transformed steady state environment. Activities include: Partner with sales and solution teams to assess an opportunity and develop a win strategy and optimized solution. Validate the end-to-end solutions which minimize operational and financial risks. Lead developing end-to-end Service Management Architecture. Contribute operational knowledge to contract negotiations. Interface to Verizon Enterprise core support organizations. Participate in Customer facing meetings and presentations. Participate in due diligence/discovery activities. Collaborate with internal and external groups to validate that all solutions are supportable. Identify opportunities to standardize services and reduce costs. Validate and determine third party supplier content to close gaps in delivery of services. Collaborate with the transition team on transition activities. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Four or more years of experience in two of the three areas below: Operations: Four or more years of outsourcing solution development and delivery experience (global experience preferred). Four or more years of direct service management architecture design, service delivery or operations experience. Business Acumen: Four or more years of costing/pricing and business case development experience. Four or more years of customer contract negotiations. Technical: Four or more years of WAN, LAN, Security, voice, IT, wireless and IP technologies. Knowledge of Verizon’s products and services, identification of those needed from third party suppliers and/or partners. Even better if you have: A degree; ideally your MBA. ITIL V3 Foundations (highly preferred). Previous management experience. CISSP (Certified Information Security Systems Professional). Cisco CCIE e.g. R&S, Security & Voice. MCITP - Microsoft Certified IT Professional (Enterprise). PMI Project Management Professional (PMP). Self-motivation and good team development skills. Served as an executive interface for internal and client-facing interactions, including executive level communication. Demonstrated proven leadership with excellent interpersonal, written, and oral communication skills. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Enterprise Architect Cary, NC, United States Full-Time Consulting Job # 508673 Date posted - 2019-05-22 In this position you will interface and interact frequently with Verizon’s overlay and specialized services sales and support teams. In addition, you will provide presentations and briefings to senior level executives, participate in technical customer meetings, support bid and proposal efforts, and represent the technical solution along with pertinent processes both internally and externally. You will partner with the solution team in developing, documenting and presenting an integrated solution for complex opportunities based upon the client's requirements and Verizon's products/services and those of all required third party vendors/partners necessary to provide an end-to-end solution. You will collaborate with all internal parties to validate all of the solution components including optimizing costs to meet business case needs specified by client executive/enterprise architect. You will work with the transition team to develop the transition plan and design and document the integrated solution to help shape the deal economics. Additionally, you will participate in the transitioning of customer accounts from their existing technology services environment to a transformed steady state environment. Activities include: Partner with sales and solution teams to assess an opportunity and develop a win strategy and optimized solution. Validate the end-to-end solutions which minimize operational and financial risks. Lead developing end-to-end Service Management Architecture. Contribute operational knowledge to contract negotiations. Interface to Verizon Enterprise core support organizations. Participate in Customer facing meetings and presentations. Participate in due diligence/discovery activities. Collaborate with internal and external groups to validate that all solutions are supportable. Identify opportunities to standardize services and reduce costs. Validate and determine third party supplier content to close gaps in delivery of services. Collaborate with the transition team on transition activities. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Six or more years of outsourcing solution development and delivery experience. Six or more years of direct service management architecture design, service delivery or operations experience. Six or more years of costing/pricing and business case development experience. Six or more years of WAN, LAN, Security, voice, IT, wireless and IP technologies. Six or more years of customer contract negotiations experience. Even better if you have: A degree, ideally your MBA. ITIL V3 Foundations (highly preferred). Knowledge of Verizon’s products and services, identification of those needed from third party suppliers and/or partners. Management experience. CISSP (Certified Information Security Systems Professional). Cisco CCIE e.g. R&S, Security & Voice. MCITP - Microsoft Certified IT Professional (Enterprise). PMI Project Management Professional (PMP). Self-motivation with good team development skills. Served as an executive interface for internal and client-facing interactions, including executive level communication. Demonstrated proven leadership with excellent interpersonal, written, and verbal communication skills. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Technical Product Support Engineer Cary, NC, United States Full-Time Consulting Job # 512848 Date posted - 2019-05-23 The Technical Product Support Engineer role is an integral part of the Digital Enablement, Collaboration, and Customer Experience team within the Professional Services organization at Verizon Enterprise Solutions. You’ll be responsible for: In this Service Desk position you will support various customers and platforms at a Tier 2 level, including CPE device, Internet of Things, Managed Mobility, and WiFi for Business. You will provide Tier 2 level support, following established processes and procedures, for customer requests, software updates, and technical troubleshooting for the various platforms and customers. Support of network related equipment from various original equipment manufacturers, such as Cisco, Riverbed, & Cradlepoint. What we’re looking for... You’ll need to have: Associate’s degree or two or more years of work experience. Three or more years of relevant work experience Three or more years of technical customer support of IT platforms for medium to large corporate customers. Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM). Microsoft tools experience including MS Word, Excel, and PowerPoint. Willingness to work in a flexible schedules to support 24x7x365 customer commitments. Even better if you have: A degree. Ability to take on new work assignments often with varied technical and customer support responsibilities. Self-Starter, team player, flexible, and adaptable. Ability to learn new products and services. Corporate customer service experience. Demonstrated high performance working remotely with little supervision. Sense of urgency in a fast paced environment. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Federal Complex Deal Architect Cary, NC, United States Full-Time Consulting Job # 514434 Date posted - 2019-05-28 The Federal Complex Deal Architect will be positioned to support emerging technologies, end-to-end service delivery and solution guidance for Verizon’s support teams providing solutions to the United States of America Federal Government. This role will be an unclassified support role. The candidate that fills this position will work in an exciting and fast-paced environment supporting proposal activities for the United States of America’s Department of Defense and Civilian Agencies. This role directly supports Verizon engagements that provide services to people within our Armed Forces and how Verizon provides critical support to our Service members. If you would like to be part of a team that directly supports the critical services provided to members of the U.S. Department of Defense or Civilian Sectors, this role will be a great fit for you. Come join us! This position will be required to provide presentations and briefings to senior level executives, participate in technical customer meetings, support bid and proposal efforts, and represent the technical solution along with pertinent processes both internally and externally. You will partner with the solution team in developing, documenting, and presenting an integrated solution for complex opportunities based upon the client's requirements and Verizon's products and services. In this effort, you will collaborate with all internal parties to validate all of the solution components including optimizing costs to meet business case needs specified by client executive and enterprise architect. You will work with the transition team to develop the transition plan and design as well as document the integrated solution to help shape the deal economics. You will participate in the transitioning of customer accounts from their existing technology services environment to a transformed steady state environment. Responsibilities: Oversee all planning, execution, reporting and related escalation management for LAN, WAN, and Firewall complexes, IT infrastructure management (hosting, applications support, other) as anticipated in the customer contract. Validate the end-to-end solutions which minimize operational and financial risks. Lead development of end-to-end service management architecture. Contribute operational knowledge to contract negotiations. Be the interface to Verizon Enterprise core support organizations. Participate in customer facing meetings and presentations. Participate in due diligence/discovery activities. Collaborate with internal and external groups to validate that all solutions are supportable. Identify opportunities to standardize services and reduce costs. Validate and determine third party supplier content to close gaps in delivery of services. Collaborate with the transition team on transition activities. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant work experience. Eligibility to obtain and maintain a government security clearance. Even better if you have: MBA or advanced degree. Six or more years in two or more of the following areas: Outsourcing solution development and delivery experience, ideally globally. Direct service management architecture design, service delivery or operations experience. Costing/pricing and business case development experience. Knowledge of WAN, LAN, Security, voice, IT, wireless and IP technologies. Customer contract negotiations. Industry certifications such as ITIL V3 Foundations, CISSP - Certified Information Security Systems Professional, Cisco CCIE e.g. R&S, Security & Voice, MCITP - Microsoft Certified IT Professional (Enterprise), PMI Project Management Professional (PMP) certification. Knowledge of Verizon’s products and services, and identification of those needed from third party suppliers and/or partners. Self-motivation and good team development skills. Experience serving as an executive interface for internal and client-facing interactions, including executive level communication. Leadership abilities with excellent interpersonal, and written and verbal communication skills. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Network Management Center-Transport Supervisor Cary, NC, United States Full-Time Technology Job # 515383 Date posted - 2019-05-06 Verizon is seeking a strong supervisor to join their team at the Cary Network Management Center in Cary, NC. As a Cary NMC-Transport Supervisor; you will be responsible for the front-line management of the next generation of engineering teams performing surveillance and repair of the various Verizon backbone and infrastructure networks. You will provide tactical strategy and direction for all outage and impacting network events. Additionally, you will operate as an escalation facilitator, drive projects, create opportunities for enhancement, and managing the group through priority events. Network Supervisor function will provide surveillance/maintenance and DevOps support for Verizon’s Global Transport (Layer 0, 1 and 2) networks. Supervisor will escalate issues and drive solutions with vendors, which include Coriant, Alcatel-Lucent, Ericsson, Ciena/Nortel and Fujitsu SONET, Ethernet, DWDM, ULH, MESH, VSAT and Digital Cross-Connect technology for both domestic and international facilities. This function works on alarm monitoring, outage management, processing trouble tickets, maintenance scheduling and providing technical assistance to Field Operations on the repair of global transport platforms. The function is also responsible for monitoring the implementation of transport network change control activities and performs pre/post technology checks. Knowledge of network management and provisioning tools; working knowledge of alarming of telecommunication elements. Work as needed with IT teams and lead special projects. Work as a SME writing process documentation and provide training when needed. Applicant must be willing to work rotating 24X7shifts. Provide supervision to team providing technical and/or analytical support to one or more departments or work units with limited supervision; aids in the successful completion of projects within a product or functional area. Performs a variety of activities (may be technical in nature) in support of the functional processes, programs and/or services, and work independently as needed. Strategic development / tactical implementation of global response plans to network-impacting events. Mentoring a team to the betterment of the individual and the organization. Supervising cross-functional groups of engineers supporting multiple networks and technologies. Updating and maintaining scheduling. Processing root cause analysis of outages and major network events. Tactical Outage and Situational Management. Handling special requests. Analyzing and Driving critical transformation business initiatives. Willingness to perform rotational on-call duties as well as to work a flexible schedule, including extended hours , nights and weekends as necessary. What we’re looking for... You thrive in environments where your strong leadership skills, business acumen, and technical expertise are key to driving the success of multifunctional teams. The full life cycle of performance network management and working within its established procedures and communication requirements is motivating work for you. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike. You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Even better if you have: A degree in business administration, business management, engineering or a relevant discipline. Experience in managing multidisciplinary teams and organizational budgets. Experience in the telecommunications industry. Technical knowledge of network equipment and systems. Strong interpersonal, writing and problem-solving skills. Ability to provide timely and accurate network information to both management and other organizations during network events and major, critical and catastrophic outages. Ability to thrive in a dynamic, fast-paced environment while mutli-tasking. Ability to work well within a teamwork environment. Willingness to travel. When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.